Program Manager - Medicare Advantage (Hybrid)

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 107,000 - 212,000; Full time

Job summary

CareFirst BlueCross BlueShield in the Baltimore area is seeking an experienced professional to drive Medicare Advantage Risk Adjustment performance through oversight of key operational processes, analytics, and strategic initiatives.

The role requires collaboration across departments to improve risk-adjusted revenue and program effectiveness, with a hybrid work arrangement combining home and CareFirst location-based work as needed.

Qualifications

• Bachelor’s degree in Business Management or related field; or 4 additional years of related work experience.
• 8 years of project or program management experience.
• Preferred PMP certification.
• 5+ years in risk adjustment programs and provider incentives; 5+ years in value-based care.

Responsibilities

• Analyzes aggregate Medicare Advantage Risk Adjustment performance across the line of business, leveraging reports and metrics to identify trends and opportunities.
• Monitors and reports on key performance indicators, including risk score performance, coding trends, documentation quality, and revenue impact.
• Partners with stakeholders to investigate performance drivers, validate findings, and support implementation of improvement initiatives.

Skills

Data analysis

Executive presentation

Cross-functional collaboration

Leadership

Process improvement

Communication

Microsoft Office

Education

Bachelor's degree in Business Management or related field

4 years of additional relevant work experience

Master's Degree

PMP Certification

Job description

Resp & Qualifications

Drives Medicare Advantage Risk Adjustment performance through oversight of key operational processes, performance monitoring, analytics, and strategic initiatives. Identifies trends, opportunities, and performance gaps; develops and implements improvement strategies; and communicates results to stakeholders by translating operational performance into measurable business and financial outcomes. Collaborates across departments to support organizational objectives, improve risk-adjusted revenue, and enhance overall program effectiveness.

Purpose

Resp & Qualifications

Drives Medicare Advantage Risk Adjustment performance through oversight of key operational processes, performance monitoring, analytics, and strategic initiatives. Identifies trends, opportunities, and performance gaps; develops and implements improvement strategies; and communicates results to stakeholders by translating operational performance into measurable business and financial outcomes. Collaborates across departments to support organizational objectives, improve risk-adjusted revenue, and enhance overall program effectiveness.

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

Essential Functions

• Analyzes aggregate Medicare Advantage Risk Adjustment performance across the line of business, leveraging available reporting, operational metrics, and financial results to identify trends, risks, performance gaps, and improvement opportunities. Conducts detailed analyses to understand performance drivers and translates findings into actionable recommendations that support organizational objectives
• Monitors and reports on key performance indicators, including risk score performance, condition prevalence and coding trends, documentation quality, submission effectiveness, and revenue impact. Synthesizes complex data into clear, actionable insights and communicates business implications, opportunities, and risks to leadership and P&L stakeholders.
• Monitors and reports on key performance indicators, including risk score performance, coding capture, recapture rates, provider coding performance, documentation quality, submission effectiveness, and revenue impact. Synthesizes complex data into clear, actionable insights and communicates business implications, opportunities, and risks to leadership and P&L stakeholders.
• Partners with business, clinical, operational, financial, analytics, compliance, provider, and vendor stakeholders to investigate performance drivers, validate findings, and support implementation of improvement initiatives. Influences decision-making by connecting analytical findings to measurable business and financial outcomes and monitoring results over time.

Supervisory Responsibility

Leads a team utilizing a matrix management system

Qualifications

Education Level: Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 8 years project management or program management experience

Preferred Qualifications

• Master's Degree
• Project Management Professional Certification (PMP)
• 8+ years in managing risk adjustment programs and provider incentives
• 5+ years in value-based care for Medicare Advantage
• 5+ Provider Engagement or Provider Enablement in Medicare markets

Knowledge, Skills And Abilities (KSAs)

• Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions.
• Effective understanding of how functions integrate within the division and the strategic concept behind the corporate goals.
• Ability to translate business needs as it relates to technology, systems, and vendor platforms.
• Ability to identify and shepherd strategic opportunities that have a significant impact on the organization.
• Ability to establish working relationships and influence/persuade across all levels of leadership including C-Suite.
• Knowledge and discipline of Process Improvement.
• Use of Microsoft Applications.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications Preferred

• Certified Project Management Professional (PMP)-PMI

Salary Range

$106,632 - $211,783

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship