Utilization Management Nurse Consultant - Behavioral Health (Remote)

New Jersey Psychological Association; Phoenix (AZ); Remote; Full time

Job summary

A diverse healthcare organization is seeking a Utilization Management Nurse to evaluate and authorize behavioral health services remotely. This role requires a strong background in nursing, particularly in behavioral health, with responsibilities including clinical reviews and collaboration with healthcare providers. Candidates should possess robust organizational and critical thinking skills and be prepared for a dynamic work environment.

Benefits

401(k) plan with company contributions

Affordable medical plan options

Paid time off

Tuition assistance

Confidential counseling

Qualifications

• Active RN license in state of residence.
• 5+ years nursing experience with 3 years in Behavioral Health.
• 1+ year Utilization Management experience.

Responsibilities

• Apply clinical criteria for Behavioral Health evaluations.
• Conduct clinical reviews and collaborate with providers.
• Maintain accurate documentation in multiple systems.

Skills

Critical thinking

Organizational skills

Multitasking

Clinical judgment

Education

Associate's degree in nursing (RN)

BSN preferred

Tools

Clinical documentation tools

Phone systems

Digital platforms

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Schedule: Monday-Friday (11:30am-8:00pm EST Hours; Shift times may vary based on business needs)

Location: 100% Remote (U.S. only)

American Health Holding, Inc. (AHH), a division of Aetna/CVS Health, is a URAC-accredited medical management organization founded in 1993. We provide flexible, cost-effective care management solutions that promote high-quality healthcare for members. We are seeking a dedicated Utilization Management (UM) Nurse to join our remote team.

Key Responsibilities

• Apply critical thinking and evidence-based clinical criteria specific to Behavioral Health and Substance Abuse to evaluate inpatient and outpatient services requiring precertification.
• Conduct clinical reviews via phone and electronic documentation, collaborating with healthcare providers to gather necessary information.
• Use established guidelines to authorize services or escalate to Medical Directors as needed.
• Navigate multiple computer systems efficiently while maintaining accurate documentation.
• Thrive in a fast-paced, high-volume environment with strong organizational, multitasking, and prioritization skills.
• Perform sedentary work that primarily involves extended periods of sitting, as well as frequent talking, listening, and use of a computer.
• Flexibility to provide coverage for other Utilization Management (UM) nurses across various UM departmental teams as needed, ensuring continuity of care and operational support.
• Participate in occasional on-call rotations, including some weekends and holidays, per URAC and client requirements.

Remote Work Expectations

• This is a 100% remote role; candidates must have a dedicated workspace free of interruptions.
• Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.

Required Qualifications

• Active, unrestricted RN license in your state of residence with multistate/compact licensure privileges. Ability to obtain licensure in non-compact states as needed.
• Minimum 5 years of relevant nursing experience.
• Minimum 3 years of clinical experience in Behavioral Health and/or Substance Abuse including acute care, residential treatment center, partial hospitalization and intensive outpatient programs.
• At least 1 year of Utilization Management experience in concurrent review or prior authorization.
• Strong decision-making skills and clinical judgment in independent scenarios.
• Proficient with phone systems, clinical documentation tools, and navigating multiple digital platforms.
• Commitment to attend a mandatory 3-week training (Monday-Friday, 8:30am-5:00pm EST) with 100% participation.

Preferred Qualifications

• 1+ year of experience in a managed care organization (MCO).
• Experience in a high-volume clinical call center or prior remote work environment.

Education

• Associate's degree in nursing (RN) required, BSN preferred

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$29.10 - $62.32

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.