Utility Universal Banker

Business First Bank; Baton Rouge (LA); In loco; USD 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Business First Bank in Baton Rouge is seeking an Utility Universal Banker to deliver high-quality service, handle transactions, and assess customer needs while pursuing sales goals.

You will operate at multiple locations, build relationships, and collaborate with teammates to ensure accurate processing, referrals, and compliant banking practices.

Competenze

• High School Diploma or GED required.
• Minimum 2 years of personal banking or teller experience.
• Strong customer service and communication skills.
• Ability to build relationships and work in a team.

Mansioni

• Serve as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
• Process a broad range of activities in the banking center including transaction processing, new account sales, customer service, and referral generation.
• Support the Banks' sales objectives and campaigns by selling and cross-selling Bank products to expand and maintain existing relations while processing transactions.
• Assist the banking center management with day-to-day transactions, including approving transactions, preparing reports, researching and resolving issues as well as responding to all customer inquiries.
• Comply with Bank policy and follows procedures to include state and federal banking regulations.
• Maintain knowledge of all internal security policies and procedures.
• Maintain client confidentiality and ensure top level client service in handling all transactions.

Conoscenze

Customer service

Relationship building

Teamwork

Verbal and written communication

Problem solving

Formazione

High school diploma or GED

Descrizione del lavoro

SUMMARY

The Utility Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. This position requires working at multiple locations.

SPECIFIC JOB DUTIES

• Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
• Responsible for a broad range of basic to moderate activities in the banking center including:
  • transaction processing,
  • new account sales,
  • customer service, and,
  • referral generation.

• Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.
• Assists the banking center management with day-to-day transactions, including but not limited to:
  • approving transactions,
  • preparing reports, and,
  • researching and resolving issues as well as responding to all customer inquiries.
• Complies with Bank policy and follows procedures to include state and federal banking regulations.
• Maintains knowledge of all internal security policies and procedures.
• Maintains client confidentiality and ensures top level client service in handling all transactions professionally.

JOB REQUIREMENTS

• High School Diploma or GED.
• Must have a minimum of 2 years of prior personal banking or teller experience with major emphasis on customer service.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departments.
• Excellent customer service skills that include above average verbal and written communication.
• Relationship building, collaboration and teamwork.
• Problem solving skills.
• Teller and systems training and new account opening.