Utility Universal Banker

Business First Bank; Brusly (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Business First Bank seeks a Utility Universal Banker to deliver high-quality customer service, handle transactions, and perform needs assessments including new account openings across multiple locations.

The role emphasizes relationship development to meet banking center and individual sales goals and requires enthusiasm for serving customers and working with a team. Prior personal banking experience is preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of personal banking or teller experience with strong customer service focus.
• Knowledge of bank deposits, lending products, and services to open accounts or refer to specialists.
• Excellent customer service with strong verbal and written communication.
• Strong relationship building, collaboration and teamwork.
• Teller and systems training and experience with new account openings.

Responsibilities

• Acts as the customers' first point of contact, serving total financial service needs and building relationships.
• Handles a broad range of banking center activities including transaction processing, new account sales, and customer service.
• Supports sales objectives by cross-selling Bank products to expand and maintain client relationships.
• Assists management with day-to-day transactions, reporting, and resolving customer inquiries while ensuring policy compliance.

Skills

Customer service

Relationship building

Communication

Teamwork

Problem solving

New accounts opening

Education

High School Diploma or GED

Job description

Summary

The Utility Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. This position requires working at multiple locations.

Summary

The Utility Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. This position requires working at multiple locations.

Specific Job Duties

• Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
• Responsible for a broad range of basic to moderate activities in the banking center including:
  • transaction processing,
  • new account sales,
  • customer service,
  • referral generation.
• Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.
• Assists the banking center management with day-to-day transactions, including but not limited to:
  • approving transactions,
  • preparing reports,
  • researching and resolving issues as well as responding to all customer inquiries.
• Complies with Bank policy and follows procedures to include state and federal banking regulations.
• Maintains knowledge of all internal security policies and procedures.
• Maintains client confidentiality and ensures top level client service in handling all transactions professionally.

Job Requirements

• High School Diploma or GED.
• Must have a minimum of 2 years of prior personal banking or teller experience with major emphasis on customer service.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departments.
• Excellent customer service skills that include above average verbal and written communication.
• Relationship building, collaboration and teamwork.
• Problem solving skills.
• Teller and systems training and new account opening.

b1BANK is an Equal Opportunity Employer.