Utility Teller

Enterprise Financial Services Corp.; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

Enterprise Financial Services Corp. is hiring a Utility Teller in the United States to provide efficient and friendly service to clients. The role involves processing banking transactions, including cash handling, and assisting in branch operations as needed.

Ideal candidates will demonstrate strong math skills, excellent interpersonal abilities, and a commitment to customer service. A high school diploma is required along with related experience. The company offers a collaborative environment supportive of team goals.

Qualifications

• Must maintain confidentiality of client transactions and bank records.
• Team-oriented with a positive attitude.
• Ability to handle multiple tasks independently.

Responsibilities

• Accurately process debit and credit transactions.
• Respond to clients’ inquiries in a friendly manner.
• Educate clients on bank technologies.

Skills

Strong math and problem solving skills

Excellent interpersonal and customer service skills

Strong oral and written communication skills

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Google Suite

Salesforce

Job description

Job Title: Utility Teller

Job Overview

Provides prompt, efficient, and friendly services to clients. Performs a variety of duties in processing business and banking transactions, including at times heavy cash handling responsibilities. Travel to other branches, supporting the branch staffing needs throughout the market.

Essential Duties and Responsibilities

• Responsible for accurately processing debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.
• Responds to clients’ needs and inquiries in a courteous and friendly manner.
• Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering.
• Refers customers to an internal team of experts when additional financial goals and needs are recognized.
• Educates clients on bank technology, such as mobile and online banking, ATM and ITM.
• Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks.
• Ensures safe and sound banking practices, including adherence to all applicable laws and regulations.
• Assists in opening and closing the branch, following procedures set by corporate security.
• Travel to other branches, supporting the branch staffing needs throughout the market.
• Other duties as assigned.

Qualifications

• Strong math and problem solving skills.
• Excellent interpersonal and customer service skills with the ability to cross‑sell products and services.
• Must maintain confidentiality of client transactions and bank records.
• Team‑oriented, possess a positive attitude and work well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, such as computer workstations, calculators, and copier.
• Ability to prioritize; handle multiple tasks; and work independently.
• Strong organizational skills and detail‑oriented with high degree of accuracy.
• Willingness to travel to other locations as necessary for branch coverage.

Supervisory Responsibilities

None

Education and Experience

• High School diploma or equivalent required.
• Customer service experience required.
• Experience working in an environment with individual and team goals preferred, one year of cash handling experience preferred.

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite, IBS, Salesforce.

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail]. Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.