Teller I

Enterprise Financial Services Corp.; Iowa (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Enterprise Financial Services Corp. in Iowa is looking for a Teller I to provide prompt and friendly services to clients. The role involves processing a variety of transactions while ensuring compliance with established policies.

Key responsibilities include accurately handling cash, responding courteously to client inquiries, and educating clients about banking technologies. A High School diploma and strong customer service experience are required for this position.

Qualifications

• Strong math and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Must maintain confidentiality of client transactions.
• Team-oriented and positive attitude.

Responsibilities

• Accurately process debit and credit transactions.
• Respond to clients’ inquiries in a friendly manner.
• Perform account maintenance tasks as assigned.
• Educate clients on bank technology.

Skills

Math skills

Interpersonal skills

Customer service skills

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Google Suite

Salesforce

Job description

Job Title: Teller I

Provides prompt, efficient, and friendly services to clients. Performs a variety of tasks such as processing business and consumer transactions, including at times heavy cash handling responsibilities.

Summary

Provides prompt, efficient, and friendly services to clients. Performs a variety of tasks such as processing business and consumer transactions, including at times heavy cash handling responsibilities.

Essential Duties and Responsibilities

• Accurately process debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.
• Respond to clients’ needs and inquiries in a courteous and friendly manner.
• Perform minor account maintenance tasks, as trained and assigned per branch needs, including address changes, debit card maintenance, and check ordering.
• Refer customers to an internal team of experts when additional financial goals and needs are recognized.
• Educate clients on bank technology, such as mobile and online banking, ATM, and ITM.
• Assist branch and fellow team members by achieving goals and sharing responsibility of daily tasks.
• Ensure safe and sound banking practices, including adherence to all applicable laws and regulations.
• Assist in opening and closing the branch, following procedures set by corporate security.
• Perform other miscellaneous duties as assigned.

Qualifications

• Strong math and problem‑solving skills.
• Excellent interpersonal and customer service skills with the ability to cross‑sell products and services.
• Must maintain confidentiality of client transactions and bank records.
• Team‑oriented, possess a positive attitude and work well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, such as computer work stations, calculators, and copier.
• Ability to prioritize, handle multiple tasks, and work independently.
• Strong organizational skills and detail‑oriented with a high degree of accuracy.
• Willingness to travel to other locations as necessary for branch coverage.

Supervisory Responsibilities

None

Education and/or Experience

• High School diploma or equivalent required.
• Customer service experience required.
• Experience working in an environment with individual and team goals preferred.
• One year of cash handling experience preferred.

Computer and Software Skills

Skilled in operation of a personal computer, including Microsoft Word and Excel; Google Suite, IBS, Salesforce.

Certificates, Licenses and Registrations

None

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail]. Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.