Teller II

Enterprise Financial Services Corp.; DeSoto (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Enterprise Bank & Trust seeks a Teller II to handle deposits, withdrawals, loan payments, and a full range of banking services with accuracy and strong customer focus.

The role requires solid math, confidentiality, and the ability to cross-sell products. You will work in a team-oriented environment and help clients with banking technology and services. Prior banking experience is preferred, with training provided for growth in a busy branch.

Qualifications

• Strong math and problem‑solving skills.
• Excellent interpersonal and customer service skills with the ability to cross‑sell products and services.
• Must maintain confidentiality of client transactions and bank records.
• Team‑oriented, possessing a positive attitude and working well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, such as computer workstations, typewriters, calculators and copier.
• Ability to prioritize, handle multiple tasks and work independently.
• Strong organizational skills and detail‑oriented with high degree of accuracy.
• Thorough knowledge of bank operations, products and services offered at the bank.
• Knowledge of banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Handles multiple transaction types such as accepting checks for cash and deposit, verifying cash, endorsements, and issuing receipts; accepting deposits including bulk coin/currency, savings and checking deposits, issuing cashier checks, and handling currency orders and shipments.
• Maintains proper cash levels in drawers and is responsible for keeping cash secure.
• Responsible for daily balancing of cash drawer.
• Responsible for handling over/short account in an acceptable approved manner.
• Responds to clients’ needs and inquiries in a courteous and friendly manner.
• Balances ATM, Vault, Coin and cash GL Accounts.
• Performs minor account maintenance tasks, as trained and assigned per branch needs, including address changes, debit card maintenance and check ordering.
• Refers customers to an internal team of experts when additional financial goals and needs are recognized.
• Educates clients on bank technology, such as mobile and online banking, ATM and ITM.
• Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks.
• Ensures safe and sound banking practices, including adherence to all applicable laws and regulations.
• Assists with online banking initial enrollment and assists clients via Q2 Assist.
• Identifies additional client needs and makes recommendations through proactive conversations with clients, defining features and benefits of products/services and providing information on rates, service charges, restrictions and other related information.
• Performs check backs.
• Assists in opening and closing the branch, following procedures set by corporate security.
• Performs other miscellaneous duties as assigned.

Skills

Math & problem-solving

Customer service

Confidentiality

Teamwork

Communication skills

Office equipment handling

Multi-tasking

Attention to detail

Banking knowledge

Regulatory familiarity

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Google Suite

IBS

Salesforce

Job description

Job Title: Teller II

Summary

Handles all phases of teller duties, including deposits, withdrawals, check cashing, loan payments, etc. Is cross‑trained in and is able to perform personal banking activities consisting of offering a full range of banking products and services as well as providing efficient and quality customer service.

Essential Duties and Responsibilities

• Handles multiple transaction types such as accepting checks for cash and deposit, verifying cash, endorsements, and issuing receipts; accepting deposits including bulk coin/currency, savings and checking deposits, issuing cashier checks, and handling currency orders and shipments.
• Maintains proper cash levels in drawers and is responsible for keeping cash secure.
• Responsible for daily balancing of cash drawer.
• Responsible for handling over/short account in an acceptable approved manner.
• Responds to clients’ needs and inquiries in a courteous and friendly manner.
• Balances ATM, Vault, Coin and cash GL Accounts.
• Performs minor account maintenance tasks, as trained and assigned per branch needs, including address changes, debit card maintenance and check ordering.
• Refers customers to an internal team of experts when additional financial goals and needs are recognized.
• Educates clients on bank technology, such as mobile and online banking, ATM and ITM.
• Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks.
• Ensures safe and sound banking practices, including adherence to all applicable laws and regulations.
• Assists with online banking initial enrollment and assists clients via Q2 Assist.
• Identifies additional client needs and makes recommendations through proactive conversations with clients, defining features and benefits of products/services and providing information on rates, service charges, restrictions and other related information.
• Performs check backs.
• Assists in opening and closing the branch, following procedures set by corporate security.
• Performs other miscellaneous duties as assigned.

Qualifications

• Strong math and problem‑solving skills.
• Excellent interpersonal and customer service skills with the ability to cross‑sell products and services.
• Must maintain confidentiality of client transactions and bank records.
• Team‑oriented, possessing a positive attitude and working well with others.
• Strong oral and written communication skills.
• Ability to operate standard office equipment, such as computer workstations, typewriters, calculators and copier.
• Ability to prioritize, handle multiple tasks and work independently.
• Strong organizational skills and detail‑oriented with high degree of accuracy.
• Thorough knowledge of bank operations, products and services offered at the bank.
• Knowledge of banking laws and regulations, including the Bank Secrecy Act.

Education and/or Experience

• High school diploma or equivalent.
• Minimum one year banking experience required.
• Customer service experience required.
• Experience working in an environment with individual and team goals preferred.

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite, IBS, Salesforce.

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail]. Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.