Utility Service Worker, Customer Field Services

Gulfshoresal; Alexandria, Northern (LA, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Short/long term disability

Group and dependent life insurance

Sick and vacation leave

11 paid holidays

Employee assistance program

Tuition reimbursement

Wellness clinic

Job summary

The City of Alexandria invites applications for the Utility Service Worker, Customer Field Services to perform meter reading, servicing, and maintenance tasks in the field. The role covers activating and terminating services, on-site inspections, and safeguarding assets while supporting emergency operations.

40-hour weeks with overtime, weekends, and holidays as needed. Requires a high school diploma or GED and a valid driver's license; LA license must be obtained if not already held.

Qualifications

• High school diploma or GED; plus 1 year in meter reading, repair, or related work.
• Valid driver’s license; Louisiana license required at appointment and throughout employment.

Responsibilities

• Perform electric and water meter servicing, respond to service calls and advise customers on hazards and safety.
• Inspect, calibrate, and maintain meters to ensure proper functioning and detect leaks or safety issues.
• Read meters on assigned routes; log data with handheld device and verify readings for accuracy.
• Monitor meters for tampering and theft of services.
• Process service tickets, work orders, and logs; file reports with relevant personnel.
• Operate vehicle, handheld meter-reading device, and two-way radio during duties.

Skills

Meter reading

Safety awareness

Customer service

Driving

Education

High school diploma or GED

Job description

Utility Service Worker, Customer Field Services

Annual Salary: $38,541.76 Grade: 18

The City of Alexandria is seeking professional individuals to begin a career in the Customer Field Services Department, located in the heart of Central Louisiana, to perform meter reading, servicing, and maintenance activities, including activating and terminating services, performing on-site inspections, and monitoring abuse of services in the field for the City of Alexandria. Work is performed under the supervision of the Supervisor, Customer Field Services, and Crew Leader, Customer Field Services. Position is considered essential during emergencies and is required to work during storm-related events. The position is also subject to working overtime, including holidays and weekends.

Benefits

• medical insurance
• dental and vision
• short/long term disability
• group and dependent life insurance
• sick and vacation leave
• 11 paid holidays
• EAP
• tuition reimbursement
• wellness clinic for employees and their dependents
• Retirement benefits include the City of Alexandria’s Retirement System, and a voluntary deferred compensation supplemental retirement plan.

Duties and Responsibilities

• Performs electric and water meter servicing work, such as: responds to service calls, provides information to customers regarding hazards and safety precautions.
• Performs residential and commercial meter maintenance activities, such as: responds to complaints regarding meter operations, inspects and calibrates meters and connections for proper functioning, tests meters to identify leaks and safety issues, uncovers/cleans meter boxes, and reports defective parts and repair needs to appropriate personnel.
• Performs meter reading activities on an assigned route; records meter data into handheld computerized meter reading device and verifies accuracy of readings; re-reads meters with unusual usage levels; and verifies that meters are registering consumption accurately.
• Monitors meters for tampering and theft of utility services.
• Receives and completes service tickets, work orders, and various logs, forms, and reports; forwards to appropriate personnel.
• Operates assigned vehicle, a hand-held meter-reading device and two-way radio in performance of work.

Minimum Qualifications

• High school diploma or GED; supplemented by one (1) year of experience in meter reading, meter repair, construction and maintenance work, work in adverse environmental conditions, or any equivalent combination of education, training, and experience. Must possess a valid driver’s license. Will be required to obtain a valid State of Louisiana driver’s license at time of appointment and maintain throughout employment.

Work Hours: 40 hours per week; may work overtime, weekends, and holidays.

The City of Alexandria is an Equal Opportunity Employer