Utility Sales Support (Remote)

Tech Sales Jobs; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k with company contributions

Life insurance (2x base pay)

AD&D

Paid holidays

Parental leave

Job summary

ABB Installation Products Division is seeking a Utility Sales Support professional to manage daily customer activities, including order entry, tracking and order management with local business units and ABB groups. The role is remote in the United States and reports to Inside Sales Director.

You will coordinate with business units to ensure on-time delivery, assist on bid proposals and support agent accounts, using ABB tools and systems to configure products and process orders; prior experience

Qualifications

• Bachelor’s degree in engineering, business or related field preferred.
• Minimum 3 years of technical customer support experience in industrial/utility fields.
• General knowledge of power transmission & distribution products preferred.
• Experience with B2B customer support is preferred.
• Proficient in using computer databases and related tools.

Responsibilities

• Execute daily customer activities including order entry, tracking and order management.
• Coordinate with local business units to track orders and ensure on-time delivery.
• Coordinate input from ABB groups to ensure bid proposals meet customer requirements.
• Handle multiple projects and adapt to prioritization changes.
• Attend meetings to exchange information and analyze contract requirements.
• Investigate technical problems and establish corrective actions.

Skills

Technical customer support

Power transmission & distribution

B2B customer support

Database usage

Work authorization (US)

Education

Bachelor’s degree in engineering or business

Job description

Utility Sales Support

Location: Remote, United States of America

Category: Sales, Marketing & Communication

Employment Type: Full Time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to

Inside Sales Director

In the Utility Sales Support role, you will be responsible for the execution of daily customer activities including order entry, tracking, and order management with local business units and other ABB groups.

Additionally, the role will expand to support activities at our agent accounts.

The work model for the role is: Remote

Your Responsibilities

• Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on‑time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Your Background

• Bachelor’s Degree in engineering, business or related field preferred
• Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
• General knowledge of power transmission & distribution products/systems preferred
• Previous experience with business to business customer support preferred
• Must have knowledge and skill in utilization of computer databases; empower experience preferred
• Candidates must already have a work authorization that allows them to work for ABB in United States.

More about us

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium‑voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full‑range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made‑to‑stock and custom‑made solutions.

Why ABB?

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Aff­rmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their‑ sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff­rmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

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