Utility Operations Business Analyst

City of Albany, Georgia; City of Albany (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled analyst to enhance the operational effectiveness of its Utility Operations Department. This role involves analyzing data, preparing insightful reports, and collaborating with various departments to drive improvements. The ideal candidate will have a strong background in business analysis, strategic thinking, and project management, ensuring that departmental goals are met efficiently. Join a dynamic team where your analytical skills will directly contribute to the organization's success and operational excellence.

Qualifications

• 5+ years of experience as an analyst in a professional business environment.
• Operational knowledge or experience in Utility Operations preferred.

Responsibilities

• Analyze data and prepare reports on key performance indicators.
• Collaborate with Finance for budget development and variance analysis.
• Support implementation and training of business information systems.

Skills

Analytical Skills

Problem-Solving

Strategic Thinking

Communication Skills

Project Management

Data Utilization

Business Acumen

Innovation

Education

Associate’s or Bachelor's Degree in Engineering

Business Administration

Information Systems

Tools

Microsoft Office

Project Management Tools

Job description

The purpose of this classification is to provide operational analysis and strategic support in identifying and solving issues relating to the business operations performance of the Utility Operations Department. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. To do so, vast amounts of data and information must be analyzed, processed, and synthesized to drive operational effectiveness, efficiency, and organizational improvement.ESSENTIAL FUNCTIONS
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
DUTIES & RESPONSIBILITIES:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Work closely with management to achieve outcomes based on department goals and strategic initiatives.

Analyze data, prepare reports to management on key performance indicator findings and assessments. Identify performance strengths, gaps, and opportunities for improvement.

Assist in the design, testing, training, management, and maintenance of hardware and software technology implemented in Utility Operations.
Support the implementation, training, and ongoing utilization of business information systems across all Utility Operations departments.

Perform financial and operational modeling. Collaborate with the Finance Department to facilitate budget development, forecasting, variance analysis, monitoring, and reporting.

Perform work planning activities that support Utility Operations Integrated Work Management Process. Play an integral role in the creation of work plans and facilitation of work planning meetings. Utilize project management tools to produce reports and track work plan execution to ensure projects are completed on time and on budget.

Perform periodic review of department policies and business processes and recommend/update policies and procedures as necessary to improve operational effectiveness.

Collaborate with other departments in the City of Albany to enhance workflow and cross-departmental engagements.

Support general business operations. This entails but not limited to preparing presentations, coordinating meetings, and other duties as assigned to ensure the effective running of the Utility Operations organization.

May be required to work after normal business hours, weekends, and holidays in the event of a natural disaster, power outages, down power lines, gas leak, fiber optic lines, trees, etc., or any disruption of service to WG&L customers; during periods of severe weather, required to contact immediate supervisor for any instructions.

ADDITIONAL FUNCTIONS
Performs other related duties as required.Associate’s or Bachelor's Degree in Engineering, Business Administration or Information Systems, and/or a minimum of 5 years previous experience working as an analyst in a professional business work environment is required. An equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job will be considered.

Operational knowledge or experience in Utility Operations or Utility Administration preferred.

Candidates must possess strong business acumen and strategic thinking skillsets. Candidate must possess excellent analytical, problem-solving, and critical thinking skills. Strong verbal and written communication skills

High proficiency in IT Systems and Microsoft Office applications Must be self-directed and able to work with minimal supervision.

Good interpersonal skills to interface with different management levels

Ability to sit in front of a computer for many hours a day.

Must possess and maintain a valid Georgia Driver’s License with no restrictions.CORE COMPETENCIES

Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Strategic Thinking:Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information. Includes performing subsequent actions in relation to these computational operations.

Problem-Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Use of Technology:Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Job Knowledge:Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Continuous Learning:Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Analytical:Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Design:Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Cooperation: Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.

Communications: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

ADA COMPLIANCE

Physical Ability: Tasks require the regular and sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that generally involves lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odors, depths, textures, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, or toxic agents.

The City of Albany, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Albany, Georgia, will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.