Utility Line Locator

Black Hills Energy; Fayetteville (AR); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Annual discretionary bonuses

401(k) with company match

Tuition reimbursement

Generous paid time off

Life insurance and disability benefits

Job summary

Black Hills Energy in Fayetteville, AR is seeking a responsible Utility Locator who will respond to customer requests, locate and mark underground gas and electric lines, and document findings with accuracy. You will drive a company vehicle, coordinate with excavators and company personnel, and work independently with safety as a priority.

The position requires a High School Diploma or equivalent, at least six months of customer service experience, and a valid driver’s license.

Qualifications

• High School Diploma or equivalent required.
• Minimum of six months customer service experience is required.
• Valid driver’s license maintained throughout employment.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Drive company vehicle to job sites in response to routine ticket requests and emergencies.
• Locate and mark underground gas and/or electric utility lines using maps and locating equipment.
• Communicate with excavators, utility reps, and company personnel regarding underground facilities.
• Document findings accurately and close out job orders in the system.
• Perform light excavation with a shovel when necessary and maintain safety standards.
• Escalate higher‑level issues to the Gas Operations Supervisor as needed.

Skills

Customer service experience

Communication skills

Education

High School Diploma or equivalent

Job description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

Our employees have a strong sense of pride because their work matters! From day one, you are part of a team that protects individuals and communities every day through the underground utility damage prevention work that we do. Our Utility Locators are responsible, self-motivated individuals, who are comfortable working independently. We will train the right individual who is committed to safety, pays close attention to detail, and takes pride in completing a job well done. Your daily responsibilities include responding to requests from customers and business representatives, locating and marking underground utility lines, and documenting your findings.

Pay Range:

$20.84 - $31.59 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship:

Gas Operations Supervisor

Location:

Fayetteville, Arkansas

Essential Functions:

• Drive company vehicle to job sites in response to routine ticket requests, emergencies, and relocates. Operate company vehicle in a safe manner and maintain a professional appearance.
• Act as the liaison, effectively communicating with excavators, utility reps, and company personnel, regarding underground facilities.
• Interpret job order tickets, email requests, phone calls, blueprints and maps to efficiently route and perform duties.
• Utilize the provided utility maps/prints and other location information, along with locating equipment, to locate underground gas and/or electric utility lines.
• Identify utility locations through the utilization of paint, flags, matchsticks, and communicate relevant information to excavation personnel or other appropriate authorities.
• Provide accurate documentation and/or sketches related to all locates completed. Use computer or other devices to document and close out job orders.
• Perform all work in a timely, professional and efficient manner. Escalate investigation or higher-level issues to Manager.
• Perform light excavation with a shovel, to expose buried utilities when necessary.

Additional Responsibilities:

• Other duties as assigned.

What Is Required:

• High School Diploma or equivalent
• Minimum of (6) six months customer service (examples include: call center, restaurants, retail) experience is required.
• This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.

What Is Desired:

• Able to self-manage and communicate with supervisors and clients in a timely manner.
• Strong attention to detail and commitment to working safely.
• Must possess excellent communication and customer service skills.
• Strong planning and organizational skills are essential.
• Use consistent good judgment and think creatively to solve problems.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company:

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!

Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.

Black Hills Energydoes not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age,or status as a protected veteran. If you require reasonable accommodation,