Utility Field Service Representative

City of Cocoa; Town of Florida (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

City of Cocoa is seeking a Field Service Representative to read meters, initiate or stop water service, and investigate customer concerns. You will collect meter readings, document work, and perform on-site duties daily in a field setting.

The role emphasizes customer communication, understanding water utility procedures, and coordinating with city staff to ensure reliable service and timely problem resolution.

Qualifications

• High school diploma or GED plus 1 year of water service/customer relations experience.
• Must possess a valid Florida driver’s license or be able to obtain one within 45 days of hire.

Responsibilities

• Investigates customer complaints of high billings, damaged meters, leakage in water lines, property damage, and quality of service.
• Makes connections for new customers and disconnects water service for delinquent customers or transfers.
• Collects meter readings through visual inspection or electronically.
• Maintains records of work performed on a daily basis.
• The majority of position duties are required to be performed on-site.
• Completes and thoroughly documents and closes 40 work orders for a distinct location per day, on average.
• Drives frequently in various climate conditions while performing job duties.
• Essential Employees may be required to work during a declared or undeclared emergency.
• Performs other related job duties as assigned.

Skills

Meter reading knowledge

Geographical knowledge

Microsoft Office proficiency

Explain water utility procedures

Customer relations

Interpersonal cooperation

Team collaboration

Public communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

JOB SUMMARY

Under general supervision of the Field Service Supervisor, performs field work dealing with reading meters and continuing or discontinuing water service. The Utility Field Service Representative is responsible for performing the connection and disconnection of water services, investigation of customer complaints, collecting meter readings and data, and processing delinquent accounts.

ESSENTIAL JOB FUNCTIONS

• Investigates customer complaints of high billings, damaged meters, leakage in water lines, property damage, and quality of service.
• Makes connections for new customers and disconnects water service for delinquent customers or transfers.
• Collects meter readings through visual inspection or electronically.
• Maintains records of work performed on a daily basis.
• The majority of position duties are required to be performed on-site.
• Completes and thoroughly documents and closes 40 work orders for a distinct location per day, on average.
• Drives frequently in various climate conditions while performing job duties.
• Essential Employees may be required to work during a declared or undeclared emergency.
• Performs other related job duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of water meter reading and water supply equipment.
• Knowledge of the geographical and street locations in the central Brevard County area.
• Skill in the use of a variety of computer programs, including Microsoft Office, and various office equipment.
• Ability to explain water utility procedure to customers.
• Ability to establish and maintain cooperative working relationships with city officials and employees, the general public, and representatives of other agencies toward the accomplishment of assigned projects.
• Ability to gain the trust and cooperation of others to effectively communicate concepts and ideas.
• Ability to work effectively with a variety of staff, other governmental representatives, and the public.
• Ability to deal tactfully and courteously with the public and maintain composure in difficult and/or stressful situations.

QUALIFICATIONS

Education and Experience:

High school diploma or GED certificate with (1) one year of experience in water service and customer relations; or an equivalent combination of education, training and experience.

Special Qualifications:

For positions requiring the operation of City vehicles, must possess a valid current Florida driver's license, or be able to acquire one within 45 days of hire.

PHYSICAL DEMANDS

The work is generally medium and may require exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently, and up to 10 pounds constantly to move objects. Additionally, the following physical abilities are required:

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, moving surfaces.
• Climbing: Ascends or descends ladders, stairs, scaffolding, or ramps.
• Crawling: Moving about on hands and knees or hands and feet.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Dexterity: Primarily with fingers, as in picking, pinching, or typing.
• Grasping / Handling: Applying pressure/ hold / work with the whole hand.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing: Ability to hear and understand at normal speaking levels with or without correction.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Lifting: Ability to constantly lift and move objects
• Mental Acuity: Ability to make rational decisions.
• Pulling / Pushing: Ability to occasionally move objects up to 50 pounds.
• Reaching: Ability to extend hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking / Talking: Ability to communicate clearly, accurately and concisely through speech.
• Standing: Particularly for sustained periods of time.
• Stooping: Ability to frequently bend the body downward and forward by bending spine at the waist.
• Visual Acuity: Ability to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading, operating motor vehicles; including color, depth perception, and field vision.
• Walking: Ability to move on foot for long distances or moving from one work site to another.

WORK ENVIRONMENT

Work is performed primarily in an out-of-doors environment with exposure to the wind, rain, cold and heat. Work is performed in most cases on uneven ground, where errors can lead to physical.