Customer Service Representative

SGS Consulting; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

SGS Consulting in Boston is seeking a Customer Service/Billing Specialist to handle customer calls, process payments, and maintain accurate account ledgers. You will analyze billing histories, set up payment arrangements, and support delinquent accounts while providing clerical support to supervisors.

Strong communication and data entry skills are essential. This full-time role emphasizes accuracy, reliability, and teamwork as you contribute to smooth service delivery and cross-functional

Qualifications

• 2+ years of relevant customer service experience.

Responsibilities

• Answers customer calls to provide information on billing, processing mail, and service changes.
• Analyzes customer billing and payment history.
• Troubleshoots customer inquiries.
• Contacts delinquent customers to arrange payment or discontinuance of service.
• Maintains account ledgers and prepares delinquent account data for action.
• Generates work orders and verifies payment amounts.
• Performs data entry for work orders, documents and forms.
• Performs telephone switchboard and dispatcher duties.
• Completes Read Orders, Inspection Orders, Turn-On/Turn-Off Orders.
• Creates new accounts for new service.
• Provides general clerical support to supervisor.
• Participates on cross-functional teams and performs other duties.

Skills

Customer service

Billing

Collections

Job description

Job Responsibilities:

• Answers customer calls to provide information regarding directions, processing mail, cashiering, posting, payment application and termination of service, payment arrangements, collections, meter reading, billing, inspections, audits, meter test, and repair and replacements?
• Analyze customer billing and payment history?
• Effectively troubleshoots customer inquiries?
• Contacts delinquent customers to make arrangements for payment or discontinuance of service?
• Maintains account ledgers and assembles information regarding delinquent accounts for possible legal action?
• Prepares and maintains records pertaining large and sensitive customers accounts and billings?
• Provides general clerical support to supervisor prepares and composes letters, memoranda, etc.?
• Generates work orders for scheduled appointments and verifies check amounts?
• Maintains telephone logs of incoming calls maintain correspondence log?
• Performs data entry to complete work orders, duplicates documents and bills, retrieves and faxes requested work orders and customer service related correspondence?
• Performs telephone switchboard and dispatcher duties?
• Completes final Read Orders?
• Completes Inspection Orders?
• Completes Turn-On/Turn-Off Orders?
• Creates new accounts for new service?
• Processes Forms (Refunds, Misapplied Payments, Credit)?
• Makes appointments to reread meter?
• Commitment to health, safety and protection of the environment: The incumbent supportsUnited Water’s commitment to safety by complying with the programs regarding health,safety and protection of the environment.The incumbent demonstrates safe work practices, takes part in safety meetings, and advises the supervisor of any non-conforming conditions.
• In addition, the following is a list of additional accountabilities for the incumbent?
• Complies with all organization safety procedures?
• Participates on cross-functional teams?
• Performs other projects / tasks/ duties as assigned

Skills:

• Customer serviceBillingcollection

Education/Experience:

• 2+ years of relevant customer service experience