Utility Billing Technician (Mon - Thur)
City of Coconut Creek
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Benefits offered by this job
Job summary
City of Coconut Creek is seeking a Meter Service Worker to perform intermediate-level utility billing tasks in the Finance and Administrative Services department. You will manage account setup, meter allocations, and final billing while ensuring accuracy and timely processing.
The role requires strong analytical and customer service skills, with regular interaction with residents and city staff. Typical hours are Monday–Thursday, 7:00 A.M.
Qualifications
- High school diploma or GED required.
- Two years or more experience with a utility billing system.
- Knowledge of policies and procedures related to billing and customer service.
Responsibilities
- Set up, maintain, and close customer accounts and meters.
- Process recurring utility billing cycles and validate readings.
- Coordinate meter reading and data reconciliation within the billing system.
- Handle delinquent account collections and payment arrangements.
- Respond to customer inquiries via phone and email with excellent service.
- Support billing system enhancements and cross-department collaboration.
Skills
Education
Tools
Job description
When you come work for the City of Coconut Creek, although you’re assigned an employee number, you’re not treated like one. With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the “Butterfly Capital of the World.” Today you may be applying to our Meter Service Worker position, but tomorrow that role could lead to endless opportunities! And in the days, months and years in between, you’ll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, holiday luncheons, wellness fairs, meditation sessions, chair massages, themed dress-up days, charitable causes, and so much more!
The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 59,000 residents rely on our awesome 400+ employees. Are you ready to be one of us?
If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family.
Performs intermediate-level technical or specialized work in the Finance and Administrative Services department. Performs routine analytical review, reconciliation, data entry, and clerical tasks related to utility billing. Work is performed under general supervision and exercises some judgment in accordance with well-defined policies, procedures, and techniques.
Monday through Thursday 7:00 A.M. to 6:00 P.M.; Days and hours are subject to change
$22.58 per hour, Depending on Experience
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Performs customer account setup, maintenance, and closure activities, including service assignments, meter allocations, final billing, refunds, account documentation, work order creation, and related customer correspondence
- Calculates, processes, analyzes, and finalizes recurring utility billing cycles, including validating meter readings, reviewing billing journals and exception reports, resolving discrepancies, and ensuring accurate and timely billing
- Coordinates meter reading activities, validates and reconciles meter data, maintains meter information within the utility billing system, and assists in resolving meter- and equipment-related issues
- Coordinates collection activities for delinquent accounts, including payment follow-up, service discontinuance processing, payment arrangements, and compliance with applicable policies
- Handles routine and complex customer calls and e-mails regarding leaks, high consumption, discontinuance of service, new accounts, address changes, etc.
- Responds to customer inquiries, makes courtesy calls, and resolves complex account issues involving billing discrepancies, consumption concerns, account maintenance, payment arrangements, adjustments, refunds, service notifications, and related utility services while providing excellent customer service
- Researches and analyzes complex billing, account, consumption, and system issues; identifies anomalies and process improvements; collaborates with other City departments, vendors, and other stakeholders to implement corrective actions and improve business processes
- Identifies issues with the billing system and works in conjunction with Supervisor/Manager and Information Technology personnel to aid in implementing a solution
- Creates payment batches, posts transactions, and interfaces utility billing activity with the City's General Ledger, ensuring financial accuracy and reconciliation
- Creates and monitors work orders for meter service personnel, meter readers, and Utilities and Engineering staff to ensure timely resolution of service requests
- Assists with the planning, testing, deployment, implementation, and ongoing support of utility billing system enhancements, upgrades, conversions, and other departmental projects
- Composes, prepares, and edits correspondence, reports, memoranda, and other documents requiring a high degree of accuracy, attention to detail, and independent judgement
- Serves as a backup for cashiering functions as operational needs require
- Performs other related duties as assigned and/or required
High school diploma or GED; supplemented by two (2) or more years’ experience working with a utility billing system in a finance or billing department.
- The City reserves the right to consider alternate combinations of education, certification, training, and/or experience.
- Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate complex billing, financial, and system-related issues and develop effective solutions
- Knowledge of utility billing systems, business processes, system workflows, and data integrity principles
- Skill in Microsoft Office applications and enterprise software systems, with the ability to quickly learn and adapt to new technologies and system enhancements
- Skill in troubleshooting operational and software issues, identify root causes, and work collaboratively with technical staff, vendors, and internal departments to implement corrective actions
- Skill in providing excellent customer service
- Excellent written and verbal communication skills with the ability to explain technical or billing-related information clearly to customers and staff
- Ability to analyze large volumes of data, identify trends, detect anomalies, and ensure the accuracy and integrity of financial and customer account information
- Ability to prioritize multiple assignments, manage competing deadlines, and perform effectively in a fast-paced, deadline-driven environment while maintaining exceptional attention to detail
- Ability to exercise sound judgment, maintain confidentiality, and make informed decisions with minimal supervision
- Ability to establish and maintain effective working relationships with customers, coworkers, vendors, Information Technology personnel, and other City departments
- Ability to regularly attend work and arrive punctually for designated work schedule
Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors.
11 paid full-day holidays and 2 paid half-day (Christmas Eve and New Year's Eve) holidays per year.
20 hours/year (prorated the first year of employment based on hire date); does not roll over.
- 4 years of service. 0385 hours per each regular paid hour (80 hrs./yr.)
- 4+ years of service. 0577 hours per each regular paid hour(120 hrs./yr.)
- 7+ years of service .0770 hours per each regular paid hour(160 hrs./yr.)
- 10+ years of service.0962 hours per each regular paid hour(200 hrs./yr.)
Maximum accumulation is 200 hours as of the last day of the pay period including November 1 each year for employees with fewer than 10 years of service. For employees with at least 10 years of service, maximum accumulation is 240 hours as of the last day of the pay period including November 1 each year, with up to 80 hours of any accumulation in excess of 240 hours paid out annually at a 100% conversion rate.
Employees earn 0.0462 hours of sick leave for each hour of regular paid service. Accumulations in excess of 520 hours are paid out annually at a 50%, 75%, or 100% conversion rate depending on years of service.
For each employee, the City pays the premiums for $20,000 Basic Life and AD&D insurance, Long- and Short-Term Disability, an Employee Assistance Program (for behavioral and mental health) and contributes towards the employee and family medical insurance premiums, including 100% of the premiums for employee-only coverage on the High Deductible Health Plan (HDHP). Most employees who enroll in the City’s HDHP are eligible to participate in a Health Savings Account (HSA), which may include a City contribution. Eligibility for coverage is the first of the month following thirty (30) days of full time employment.
Proof of medical coverage is required for full-time City employees. However, employees may opt-out of the City’s group medical insurance and receive an opt-out payment. The City’s insurance program includes a Section 125 Program, which allows eligible employees to pay for most insurance premiums with pre-tax dollars and/or set aside pre-tax dollars for unreimbursed medical, dependent or elder care. All payments are made bi-weekly by payroll deduction. Changes to selections may only be made during qualifying periods.
Employees may be eligible to convert accrued sick and/or vacation leave to offset medical insurance premiums under the City’s group health insurance plan or to fund a Health Savings Account (HSA), if applicable.
The City participates in the Florida Retirement System (FRS), which offers a choice of a Pension Plan (defined benefit) or an Investment Plan (defined contribution). The City contributes the amount determined by the State, and employees make a bi-weekly mandatory 3% contribution through payroll deduction on a pre-tax basis. The Pension Plan benefit is determined by multiplying 1.6%* times the years of FRS service times the average of the employee's highest paid eight (8) years* of salary. The Investment Plan benefit is based on the performance of selected funds over time. Employees in the Pension Plan are vested after eight (8) years* of service; vesting is after one (1) year of service for the Investment Plan. Normal Retirement for the Pension Plan is age 65 with eight (8) years* of Regular Class service, or 33 years of Regular Class service regardless of age. Early Retirement is any member who is vested, who has not yet met normal retirement age or date. (There is a penalty of 5% for each year the retirement date precedes the normal retirement age.) There is no age or service requirement that must be met to receive a benefit under the Investment Plan, provided the one (1) year vesting requirement has been met.
- Please Note: If you have recently retired from FRS, please check the FRS website at https://www.myfrs.com/FRSPro_ComparePlan_Reemp.htm to review the provision pertaining to re-employment restrictions.
- Age and years of service for vesting, highest average compensation, normal retirement, and early retirement requirements may differ for those enrolled in FRS prior to July 1, 2011. Please refer to the FRS Pension Plan Member Handbook for additional information.
Employees may also make voluntary contributions to a 457 Deferred Compensation Plan or Roth IRA Plan with MissionSquare Retirement, up to the annual limit as defined by the IRS.
The City also makes a one-time lump sum contribution to a Retirement Health Savings Plan for employees who meet age and years of service requirements upon retirement.
- Upon completion of five (5) through nine (9) years of service: $500
- Upon completion of ten (10) through fourteen (14) years of service: $1,000
- Upon completion of fifteen (15) through nineteen (19) years of service: $1,500
- Upon completion of twenty (20) years of service: $2,000
Employees who have completed their one (1) year probationary period are eligible to participate in the Tuition Reimbursement Program. With approval of the course(s) and subject to availability of funds, employees may be eligible for reimbursement of 100% for a grade of A, 75% for a grade of B, and 50% for a grade of C. The maximum tuition reimbursement available to any employee shall be the equivalent of (18) credit hours per fiscal year at either the State of Florida community college level or the State of Florida university level.
As a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, full-time employees may be eligible for student loan forgiveness. The U.S. Department of Education’s PSLF Program may forgive the remaining balance on qualifying student loans after an employee has made one hundred and twenty (120) qualifying payments while working for the City and meeting requirements set forth by the Department of Education.
Employees are eligible for up to 5% in pay-for-performance compensation, based upon their annual evaluation, and annual across-the-board wage adjustments, provided said compensation is funded in the city’s adopted budget.
The City offers a variety of discount programs, including, but not limited to, Healthy Meals, Health Services, Banking / Financial, Cellular / Data and Computer Services, Entertainment, Retail and Travel.
The City of Coconut Creek offers a wide variety of wellness initiatives and programs, including, but not limited to, Class Pass, Walking Challenges, Annual Wellness Fair, wellness preventive screenings, flu shots, and mammograms. The City is also actively expanding its focus on behavioral and mental health and is always looking for new ways to improve the overall health and wellness of its employees.
Please note, the benefits listed above are subject to change. Full descriptions of each benefit listed may be found in the City’s Code of Ordinances, Administrative Orders, applicable Collective Bargaining Agreement, on the employee portal or by contacting Human Resources and Risk Management at 954-973-6715 or hr@coconutcreek.net.
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