Utility Billing Specialist

Havenpark Communities; United States; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Generous PTO

Paid holidays

401(k) with company match

Job summary

Havenpark Communities is seeking a Utility Billing Specialist to own the full lifecycle of utility and meter reading operations across communities. You will be the go-to expert for billing questions, a first line of defense for meter issues, and a key partner in monthly reporting and budgeting.

The role emphasizes precision, spreadsheet proficiency, and proactive problem solving, with opportunities to contribute to community operations and financial accuracy.

Qualifications

• Bachelor’s degree is required.
• 1+ years in multi-family utility billing is preferred.
• Strong attention to detail and problem-solving mindset.
• Excellent written and verbal communication; ability to explain discrepancies clearly.
• Proficient in MS Office and quick to learn new software.
• Able to work in an office setting using standard equipment.

Responsibilities

• Identify and troubleshoot meter issues and ensure proper metering for each home.
• Review and approve monthly utility billing and audit invoices for accuracy.
• Detect leaks and coordinate with field teams to fix them.
• Assist in budgeting and annual utility income/expense planning.
• Serve as admin for Waterscope and support field staff with billing questions.
• Analyze account history to resolve billing and meter disputes.

Skills

Experience in multi-family utility-bll

Bachelor’s degree-ready

Attention to detail

Communication skills

MS Office proficiency

Software adaptability

Education

Bachelor’s degree in Business Administration/related field

Tools

MS Office

Job description

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

Utilities touch every resident each month and someone has to make sure the meters are accurate, the bills are right, and the numbers actually add up at the portfolio level. That’s this role.

As our Utility Billing Specialist, you’ll own the full lifecycle of utility and meter reading operations across our communities. You'll be the go-to expert when a Community Manager has a billing question they can't answer, the first line of defense when a meter starts misbehaving, and a key partner to our Billing and Recapture Manager on monthly reporting and budgeting. It’s a role for someone who likes precision, isn’t afraid of a spreadsheet, and gets genuine satisfaction from tracking down the source of a discrepancy.

Utility Recapture & Billing

• Identify and troubleshoot problematic meters and metering equipment
• Ensure every home has a properly functioning meter
• Review and approve monthly utility billing
• Detect leaks and partner with field teams to find and fix them
• Manage utility expenses, including submitting sewer leak adjustments and negotiating waste removal contracts
• Audit utility invoices— including waste removal—to confirm rates are accurate

Budgeting

• Support the Utility Billing Manager in building annual utility income and expense budgets
• Prepare monthly budget change requests

Community Support

• Serve as account admin for Waterscope
• Help field staff troubleshoot utility billing issues and resident questions
• Inspect and audit resident billing information for accuracy
• Research and analyze account history to resolve billing and meter reading disputes
• Act as the in-house expert on meter reading systems, devices, and software

What You Bring

• Bachelor’s degree required; a background in business administration, management, or operations is a plus but not mandatory
• 1+ years in multi-family utility billing (manufactured home community experience is a bonus)
• Sharp attention to detail, strong organizational instincts, and a problem‑solver’s mindset — you notice when a number looks off before anyone tells you
• Excellent written and verbal communication; you can explain a billing discrepancy to a resident and to a manager equally clearly
• Comfortable in MS Office and quick to pick up new software and systems
• Able to work in an office setting for extended periods using standard office equipment

Ready to Apply?

If you're the kind of person who can't let a number stay unexplained, who finds real satisfaction in a clean audit, and who wants to be the go-to expert your teammates rely on — we'd love to hear from you.

Apply now and take the next step toward a role where your attention to detail directly protects the bottom line — and helps residents trust the bill in their hands.

We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.

Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to [e-mail].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.