BTU-Electric Utility Billing & Collection Specialist

City of Bryan; Bryan, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

City of Bryan is seeking a BTU-Electric Utility Billing & Collection Specialist to ensure accurate billing and robust data integrity. You will analyze consumption data, validate rates, and support revenue collection processes within the Electric Utilities department.

The role focuses on complex rate structures, billing determinants, and system configurations to maintain data integrity and service quality for customers.

Qualifications

• High school diploma or GED required; additional business/finance/data coursework is a plus.
• Minimum of two years experience in billing, accounting support, data analysis, and/or administrative functions involving detailed financial review.

Responsibilities

• Validate consumption and meter data before bill generation.
• Investigate billing disputes, collections issues, and regulatory inquiries.
• Perform reconciliations and trend analyses across rate structures.

Skills

Billing systems

Data analysis

Attention to detail

Communication

Problem solving

Customer service

Education

High School Diploma or GED

Business/Finance coursework

Tools

Billing software

Job description

BTU-Electric Utility Billing & Collection Specialist

Position Title BTU-Electric Utility Billing & Collection Specialist

Position #

Position # #9000181

FLSA

FLSA Non-Exempt

Classification Type

Department

Department Electric Utilities (BTU) - Customer Settlements

Job Type

Job Type Full Time

Work Schedule

Monday-Friday; 8am-5pm

Hiring Pay Rate

Posting Opening Date 09/21/2026

Posting Closing Date

Job Summary

The Billing & Collections Specialist performs detailed analytical review, validation, and reconciliation of utility billing and customer account data to ensure financial accuracy, regulatory compliance, and operational integrity. This position applies analytical judgment to identify billing anomalies, resolve discrepancies, interpret complex rate structures, and support data-driven decision-making related to customer accounts, revenue collection, and system performance.

Essential Job Functions

• Analyzes meter reading data and billing cycles to validate consumption accuracy prior to bill generation.


• Reviews high/low consumption exceptions, identifies root causes, and determines corrective actions.


• Performs calculations, reconciliations, and trend analysis to ensure billing accuracy across rate structures and service types.


• Conducts in-depth research of customer accounts to resolve billing disputes, collections issues, and regulatory inquiries.


• Evaluates historical usage, payment history, rate applications, and account adjustments to support accurate resolutions.


• Prepares analytical documentation and summaries supporting account corrections, refunds, and credits.


• Analyzes and administers specialized billing programs, including totalized, solar, time-of-use, and budget billing accounts.


• Determines appropriate rate classifications, billing methodologies, and system configurations for new or modified services.


• Validates meter configurations, consumption factors, billing determinants, and new meter installations prior to activation.


• Interprets and applies City ordinances, rate schedules, and administrative directives within billing systems.


• Validates new and revised rates through test scenarios prior to production implementation and serves as a technical resource for complex rate questions.


• Generates, reviews, and analyzes system reports to identify billing errors, data inconsistencies, and system deficiencies.


• Performs root-cause analysis of billing system issues and coordinates corrective actions to maintain data integrity.


• Analyzes wastewater average consumption calculations and verifies rate accuracy.


• Analyzes collections activity, account aging, and eligibility for notices or service disconnection in compliance with policies and regulations.


• Researches bankruptcy, tax-exempt, and right-to-refund accounts and prepares supporting documentation for review.


• Participates in system testing, data validation, process improvements, and cross-departmental special projects.


• Maintains accurate records, audit trails, reliable attendance, and timely responsiveness to operational and analytical priorities.


• Performs related duties as required.


• Responds regularly and promptly to work.

Minimum Qualifications

• High School Diploma or GED required. Additional coursework in business, finance, accounting, public administration or data-related fields is a plus.


• Must possess a minimum of two (2) years of experience in billing, accounting support, data analysis, and/or administrative functions involving detailed financial or numerical review.

Equivalent combinations of related education, experience, certification, and training may be considered.

Knowledge, Skills & Abilities

Knowledge of:

• Utility billing systems and revenue processes.


• Financial controls, collections procedures and compliance requirements.


• Data validation, reconciliation, and reporting methods.

Ability to:

• Work independently and efficiently follow established practices and procedures.


• Prioritize multiple tasks, projects, and demands, and meet established deadlines.


• Analyze large volumes of numerical and account data with a high degree of accuracy.


• Identify patterns, discrepancies and trends within billing and consumption data.


• Apply analytical judgment to resolve complex billing and customer account issues.


• Interpret and apply rate schedules, ordinances and administrative policies.


• Prepare clear analytical documentation, reports, and written correspondence.


• Communicate complex billing concepts in a clear, professional manner.


• Maintain accuracy and attention to detail over extended periods of time.


• Maintain important records efficiently and accurately.


• Perform mathematical calculations quickly and accurately.


• Maintain a high level of integrity and discretion in handling confidential information.


• Demonstrate good judgment and a professional demeanor at all times.


• Take the initiative to learn individual job tasks and continue to broaden knowledge levels by willingly accepting new responsibilities and attending training to advance skills.


• Demonstrate satisfactory work performance and willingness to improve methods of work accomplishments.


• Demonstrate regular, reliable, and punctual attendance and utilize leave responsibly to ensure sufficient coverage of departmental operations.


• Abide by City and department administrative directives, policies, and procedures.


• Provide management with sound, positive advice, and information concerning the incumbent’s area of responsibility.


• Establish and maintain cooperative working relationships with those contacted in the course of work and communicate effectively with the public and other required entities.

Skills:

• Strong verbal and written communication skills.


• Strong customer service skills with an analytical problem-solving approach.


• Strong mathematical and analytical skills.


• Strong data entry, reconciliation, and report review skills.


• Proficiency with billing systems, spreadsheets, and office software.

Licenses, Certifications & Special Requirements

None required.

Physical Demands

Physical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, reaching, twisting, bending, using hands and fingers to operate office equipment and machines, and occasionally lifting and/or moving objects up to and including 25 pounds.

Working Conditions

Work is performed primarily in an office setting or well-lighted and temperature-controlled working environment.

Equipment

Work shall be performed with tools, appliances and equipment approved by those agencies and bodies that have control, authority or approval of the design working ranges or limitations of those items; the employee has the responsibility to conform to those ranges and limitations.

Equipment may include but is not limited to: multi-line telephone, computer, printer, fax, copier, scanner, and 10-key calculator.

Additional Notes/Instructions for Applicants

This job description is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an ‘at-will’ relationship.

Documents Needed to Apply

Required Documents

• Resume

Optional Documents

• Cover Letter


• Letter(s) of Recommendation


• Certification(s)