UTILITY BILLING SPECIALIST

City of Hobbs; Hobbs (NM); On-site; USD 32,000 - 52,000; Full time

Job summary

The City of Hobbs is seeking a Utility Customer Service Representative to manage billing data, processing connects/disconnects, and handling daily payments using utility billing and meter reading software. You will review data entries for accurate monthly billing, generate bank drafts, and assist customers with payment terms.

Strong attention to detail and ability to prioritize tasks in a fast-paced office are essential.

Qualifications

• High school diploma or GED required (preferred).
• Experience handling money and public contact preferred.
• Experience in utility billing preferred.
• Knowledge of utility billing software and meter reading systems.
• Ability to maintain accuracy in data entry and billing discrepancies.
• Ability to prioritize tasks and meet deadlines in a fast-paced office.

Responsibilities

• Review and perform data entry for connect orders to ensure proper billing.
• Update connects and disconnects to generate monthly billing.
• Separate and distribute all completed work orders for connects and disconnects.
• Ensure that all utility billing contains the proper billing information before monthly billing is generated.
• Enter daily adjustments within the current billing system.

Skills

Data entry

Billing software

Attention to detail

Billing analysis

Time management

Customer relations

Education

High school diploma or GED

Experience in utility billing preferred

Job description

GENERAL DESCRIPTION

Imports/exports data between meter reading software, meter reading units, and central billing software. Reviews and utilizes data collected in the meter reading system to generate utility customer billing. Determines whether or not meter re-reads need to be initiated to ensure customers are billed correctly. Prints re-read, sanded meter and/or no-read list for the service men.

ESSENTIAL DUTIES

• Reviews and performs data entry for connect orders to ensure proper billing.
• Updates all connects and disconnects to generate monthly billing.
• Separates and distributes all completed work orders for connects and disconnects.
• Ensures that all utility billing contains the proper billing information before monthly billing is generated.
• Enters daily adjustments within the current billing system.
• Generates bank drafts as scheduled.
• Processes new bank draft accounts.
• Processes bills on scheduled days.
• Receives and tracks water and sewer line payments for new taps.
• Receives and processes payments for water test customers.
• Negotiates extensions and/or payment terms for any new tap customer accounts via letter or phone call.
• Balances cash drawer and prepares bank deposit as scheduled.
• Provides support as a Utility Customer Service Representative daily during lunch rotation and as backup throughout the day as needed.
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

NON-ESSENTIAL DUTIES

May serve on various employee committees, as required and assigned.

This position is subject to the City of Hobbs’ Drug and Alcohol Testing Policy which includes one or more of the following: pre-employment testing, post accident testing, random testing, reasonable suspicion testing, return to duty testing and follow-up testing.

MINIMUM QUALIFICATIONS

Education and Experience:

• Graduation from high school or GED equivalent required, with previous public contact work experience preferred.
• General office practices and experience in handling money preferred.
• Experience in utility billing preferred.

Skills, Knowledge and Abilities:

Knowledge of utility billing software & meter reading systems.

Ability to perform duties and data entry with a high degree of attention to detail with a high degree of accuracy.

Ability to analyze billing discrepancies and resolve accounting issues efficiently.

Ability to prioritize multiple tasks and meet deadlines in a fast-paced office.

Ability to establish and maintain effective working relationships with Utilities staff and general public.

LICENSING AND CERTIFICATIONS

Valid state issued driver’s license.

SUPERVISION RECEIVED

Works under the broad policy guidance and direction of the Utility Assistant Office Manager, Utility Office Manager and Utilities Director.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The office environment can be hectic but relatively quiet.