UTILITY BILLING & LIENS MANAGER

City of North Miami; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid holidays

Job summary

City of North Miami is seeking an experienced Utility Billing and Liens Manager to oversee lien management and water/billing collections. You will align financial processes with city policies and manage a dedicated team to ensure timely billing and receivables across departments.

The role requires 7+ years in liens/collections or a finance background, strong leadership, and proficiency with financial software. Expect collaboration with city directors and regular reporting to the CFO.

Qualifications

• Bachelor’s degree in finance or related field or minimum of 7 years of experience in liens, collections, or a related field.
• Valid Driver’s License

Responsibilities

• Oversee operations related to liens and utility billing.
• Coordinate with Neighborhood Services Director on collections of violations and liens.
• Ensure accurate and timely billing, payment processing, and account reconciliation.
• Develop and implement financial policies and procedures for lien and water collection services.
• Ensure compliance with local, state, and federal liens and water collection regulations.
• Prepare and present financial reports to CFO related to Accounts Receivable and Accounts Payable for liens, water, and sewer.
• Oversee accounts receivable for all departments and prepare regular receivable reports to CFO.
• Lead and manage the utility billing, liens, and water collections team.
• Provide training and development for team members.
• Foster a collaborative and efficient work environment.
• Liaise with directors, including government agencies and service providers.
• Address and resolve customer inquiries and complaints related to billing and collections.
• Develop strategies to improve customer satisfaction and operational efficiency.
• Participate in budgeting for the finance department.
• Forecast future financial performance related to liens and water collections.
• Identify areas for cost reduction and revenue enhancement.
• Leverage technology to improve billing and collections efficiency.
• Stay updated on industry trends and best practices in financial management.

Skills

Leadership

Regulatory knowledge

Analytical thinking

Communication

Team management

Education

Bachelor’s degree in finance or related field

Tools

Microsoft Office Suite

Financial software

Job description

Description

The Utility Billing and Liens Manager is crucial in managing and overseeing the financial aspects of lien management and utility bill collection services. This position ensures efficient and effective operations in these areas, aligning them with the organization's financial policies and goals.

The Utility Billing and Liens Manager is crucial in managing and overseeing the financial aspects of lien management and utility bill collection services. This position ensures efficient and effective operations in these areas, aligning them with the organization's financial policies and goals.

Essential Job Functions

• Oversees the operations related to liens and utility billing.
• Works closely with Neighborhood Services Director on collections of violations and liens.
• Ensures accurate and timely billing, payment processing, and account reconciliation.
• Develops and implements financial policies & procedures for lien and water collection services.
• Ensures compliance with local, state, and federal liens and water collection regulations.
• Prepares and presents financial reports to CFO, specific to Accounts Receivables and Accounts Payable related to the liens, water, and sewer.
• Oversees the development and maintenance of accounts receivable for all departments
• Prepares regular receivable reports to CFO.
• Leads and manages the utility billing, liens, and water collections team.
• Provides training and development opportunities for team members.
• Fosters a collaborative and efficient work environment.
• Liaises with directors, including government agencies and service providers.
• Addresses and resolves customer inquiries and complaints related to billing and collections.
• Develops strategies to improve customer satisfaction and operational efficiency.
• Participates in the budgeting process for the finance department.
• Forecasts future financial performance related to liens and water collections.
• Identifies areas for cost reduction and revenue enhancement.
• Leverages technology to improve the efficiency of billing and collections processes.
• Stays updated on industry trends and best practices in financial management.

Minimum Requirements

• Bachelor’s degree in finance or related field or minimum of 7 years of experience in liens, collections, or a related field.
• Valid Driver’s License

Skills

• Strong understanding of regulations and reporting requirements for utility billing and liens.
• Excellent leadership and team management skills.
• Proficient in financial software and Microsoft Office Suite.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.

Benefits

City Of North Miami Benefits Page

Healthcare

• Group Health/Dental/Vision Insurance: HMO and dependent coverage is available
• Life Insurance: One times employee’s gross annual salary. Dependent coverage is available.
• Disability Insurance: Optional coverage available
• Flexible Spending Accounts/ Dependent Care Savings Accounts
• Employee Assistance Program (EAP)
• Wellness Events and Fitness Classes
• On-The-Job Injury Benefits: Worker's Compensation and Supplemental Pay Benefits, when applicable

Retirement

• Pension: (General Employees) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS)
• Pension: (Sworn Police Personnel) Mandatory participation. Defined benefit plan/Florida Retirement System (FRS)
• Deferred Compensation: Optional employee contribution to IRA, and 457 Deferred Compensation Plans offered through Mission Square and Corbridge Financial.

Work-Life Balance

• Vacation: Two weeks per year; after five years, three weeks; after fifteen years, four weeks. Accumulation starts on date of hire. There is a six-month waiting period for using vacation time.
• Holidays: Paid holidays, employee’s birthday, and two Floating/Personal Holidays
• Sick Leave: Ten days per year; after three years, 11 days; after five years, 12 days. Accumulation starts on date of hire. There is a three-month waiting period for using sick time.

Additional Benefits

• Student Loan Forgiveness: The U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) Program may forgive your student loan balance after making 120 qualifying payments while working full-time with a governmental agency. For additional information please visitFederal Student Aid.
• Tuition Reimbursement
• Employee Assistance Trust Fund: A trust fund set up by the City of North Miami to assist employees who are faces with unforeseen emergencies. Participation is on a volunteer basis.
• Reduced pricing for Transit and Tri-Rail Passes
• Legal benefits coverage available -LegalShield
• Pet Insurance available -Nationwide Pet Insurance
• Free City Library Card
• Merit Increase: Full time employees are eligible for an annual merit increase.
• Salary: Paid on a weekly basis for the previous work week
• Direct Deposit

Benefit Documents

2025 Employee Benefits Guide (PDF)