Utility Billing & Customer Care Specialist

City of Zephyrhills; Florida; On-site; USD 30,701 - 41,536; Full time

Job summary

The City of Zephyrhills is seeking a Utility Billing Specialist to process final and cycle bills at City Hall. You will review meter readings, identify anomalies, and ensure monthly bill transmission while handling service change requests.

The role requires a high school diploma, strong office skills, and knowledge of utility billing procedures. Background and credit checks apply; a Florida driver license is required; position open until filled.

Qualifications

• High school diploma or GED required.
• Experience with modern office practices and equipment.
• Knowledge of utility billing procedures preferred.
• Ability to understand and follow oral/written instructions and interact with the public.

Responsibilities

• Process final and cycle bills accurately.
• Review meter readings and bills to identify anomalies.
• Ensure monthly bill transmission.
• Process requests for service start, cancellation, and/or change.
• Assist with customer calls and complaints; leakage adjustments as needed.
• Complete other related duties as assigned.

Skills

Office procedures

Billing procedures

Customer service

Communication

Education

High School diploma or GED

Job description

The City of Zephyrhills is seeking a Utility Billing Specialist to process final and cycle bills at City Hall. You will review meter readings, identify anomalies, and ensure monthly bill transmission while handling service change requests.

The role requires a high school diploma, strong office skills, and knowledge of utility billing procedures. Background and credit checks apply; a Florida driver license is required; position open until filled.