Utility Billing Specialist

City of Zephyrhills; Florida; On-site; USD 30,701 - 41,536; Full time

Job summary

The City of Zephyrhills is seeking a Utility Billing Specialist to process final and cycle bills at City Hall. You will review meter readings, identify anomalies, and ensure monthly bill transmission while handling service change requests.

The role requires a high school diploma, strong office skills, and knowledge of utility billing procedures. Background and credit checks apply; a Florida driver license is required; position open until filled.

Qualifications

• High school diploma or GED required.
• Experience with modern office practices and equipment.
• Knowledge of utility billing procedures preferred.
• Ability to understand and follow oral/written instructions and interact with the public.

Responsibilities

• Process final and cycle bills accurately.
• Review meter readings and bills to identify anomalies.
• Ensure monthly bill transmission.
• Process requests for service start, cancellation, and/or change.
• Assist with customer calls and complaints; leakage adjustments as needed.
• Complete other related duties as assigned.

Skills

Office procedures

Billing procedures

Customer service

Communication

Education

High School diploma or GED

Job description

Position Title

Utility Billing Specialist

Job Location

• City Hall
• City of Zephyrhills

Salary Range

• Starting Salary: $36,117.90 / $17.36/hr.
• Pay Grade Z-153
• Non-Exempt

Fair Labor Standards Act Status

Applicable.

Minimum Qualifications

• High school diploma or GED.
• Experience in modern office practices and procedures, including operation of computers, phones, calculators, and other standard office equipment.
• Knowledge of utility billing procedures and utility collections preferred.
• Ability to understand and follow oral/written instruction and establish and maintain effective working relationships with co-workers and the public.

Brief Description of Duties

• Responsible for the accurate processing of final and cycle bills.
• Reviews meter readings and utility bills to identify and remedy anomalies.
• Ensures that bills are transmitted monthly.
• Processes final work orders and prepares final bills.
• Processes requests for the initial start, cancellation, and/or change of service.
• Assists with customer phone calls, complaints, and leak adjustments.
• Completes other related duties as assigned.

Employment Requirements

Background check, credit check, and physical exam completed before employment. Possession and maintenance of a Florida driver license is also required before employment.

Benefits

The city of Zephyrhills offers medical, dental, life insurance, and Florida Retirement System (FRS) benefits.

Testing

To be determined.

Closing Date

Open Until Filled

Position Available Date

July 6, 2026

Equal Opportunity Employer

The City of Zephyrhills is an equal opportunity employer & drug free workplace.