Utility Account Support - I

City of Lubbock; Lubbock (TX); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

City of Lubbock is seeking aBilling Data Clerk to process exceptions in metered utility data and assist with customer billing inquiries. You will review consumption, verify rates, and adjust records per established policies, while communicating clearly with internal teams and end users.

The role requires a high school diploma (or equivalent) with experience in financial records, strong data analysis, and knowledge of utility billing practices.

Competenze

• High school diploma or equivalent with 6 months to 2 years of experience maintaining and reviewing financial and statistical records.
• Knowledge of modern business office practices.
• Understanding of customer service best practices.
• Ability to read, understand and apply rates, tariffs, and ordinances related to billing of municipal general and metered services.
• Ability to analyze data and make decisions within defined policy and procedures.

Mansioni

• Process AMI meter read exceptions using pre-configured validation, estimation, and editing tools and existing processes.
• Review utility usage, determine average consumption, verify rates, investigate potential errors, and make adjustments as needed.
• Respond to internal customer inquiries regarding meter reading data, utility billing, and rates.
• Assist Utility Customer Support with meter reading and billing questions.
• Perform related duties as required.

Conoscenze

Data analysis

Customer service

Communication

Billing knowledge

Policy interpretation

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Process exceptions for metered data and billing. Interacts with internal and external customers concerning billing usage and rates regarding municipal utilities, including electric, water, wastewater, stormwater, and solid waste. Works under close supervision with minimal latitude for the use of initiative and independent judgement.

• Process AMI meter read exceptions using pre-configured validation, estimation, and editing tools using existing business processes;
• Review utility usage, determine average consumption, verify rates, investigate potential errors, and make adjustments as needed;
• Respond to internal customer inquiries regarding meter reading data, utility billing, and rates;
• Assists Utility Customer Support with meter reading and billing questions; and
• Perform related duties as required.

Completion of a high school diploma or the equivalent with an additional six months to two years of experience maintaining and reviewing financial and statistical records, utility data preferred; or any combination of relevant education and experience, which provides the following:

Knowledge of:

• Modern business office best practices;
• Customer service best practices;
• Customer information or billing software;
• Utility consumption and interval meter reading data; and
• Rates, tariffs, and ordinances related to the billing of general or metered services.

Ability to:

• Ability to analyze data and make decisions within defined policy and procedures;
• Ability to read, understand and apply rates, tariffs, and ordinances related to billing of municipal general and metered services;
• Ability to apply and calculate various rates associated with municipal utilities;
• Communicate effectively with end users, staff/coworkers, supervisory team;
• Effectively operate a personal computer while accessing various databases.

Physical Requirements:

• Frequently lift and carry up to 10 pounds;
• Occasionally stand during shift;
• Frequently walk during shift;
• Occasionally climb stairs
• Frequently rotate upper trunk to the left or right while sitting or standing.
• Frequently reach above, at, or below shoulder height.