UTILITIES FINANCIAL SERVICES DIRECTOR 2026-03169

City of Fayetteville, Arkansas; Fayetteville (AR); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

The City of Fayetteville, Arkansas is seeking a Financial Manager to lead the Utilities budgeting and billing operations. You will supervise staff, manage utility billing for water, sewer, and related services, and ensure compliance with city policies and state laws.

You will also oversee rate studies, audits, and financial reporting, coordinating with the CFO and Utilities Director. Strong communication and analytical skills are essential for success in this role.

Qualifications

• Bachelor’s degree in Accounting, Finance, or business field with five years related experience and three years of management experience.
• Strong written and oral communication; ability to prioritize and multi-task under pressure.
• Proficiency with computer software, including spreadsheet and word processing; familiarity with city billing software.
• Experience overseeing billing operations for utilities; attention to compliance and internal controls.
• Ability to analyze data, generate reports, and communicate financial information to leadership.
• Experience with financial management of capital projects and budgeting workflows.
• Ability to supervise, train, and develop staff; manage performance and resolve staff issues.
• Ability to operate office equipment and adapt to changing processes.

Responsabilités

• Provide customer service to internal and external customers and maintain reliable attendance.
• Supervise staff: interview, hire, train, assign, appraise, reward, and discipline.
• Oversee utility billing for water, sewer, recycling, trash, and storm water utilities; manage calendars.
• Set yearly sewer averages and contribute to rate study development.
• Oversee staff training and cross-training; promote high performance and retention.
• Schedule workload and allocate resources to ensure uninterrupted service.
• Establish security protocols for money handling and sensitive financial information.
• Maintain daily updates and reconciliations of web-based payments.
• Ensure billing compliance with ordinances, laws, and contracts; reconcile transactions.
• Manage purchasing card transactions and accounting functions for water/sewer funds.
• Develop division policies and evaluate new service delivery models.
• Address customer issues and provide effective solutions.
• Coordinate with field staff to communicate data requirements; ensure data accuracy.
• Ensure compliance with Fair Debt Collection Practices Act and red flag rules.
• Review bankruptcy reports and collection agency findings; oversee debt collection activities.
• Develop and manage annual budgets for the Water and Sewer Fund; interface with CFO and Utilities Director.
• Lead special projects and prepare monthly reconciliations and reports.
• Back up Senior Financial Analyst - Utilities and assist with other duties as assigned.

Connaissances

Communication skills

Multitasking

Mathematics & analytics

Computer literacy

Office software (Word/Excel)

Billing software

Leadership

Formation

Bachelor's degree in Accounting, Finance, or Business

Outils

Accounting software

Billing systems

Description du poste

Responsibilities

• 1. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive
• 2. Perform supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Carry out supervisory responsibilities in accordance with the City’s policies and applicable laws.
• 3. Overall responsibility for periodic utility billing for water, sewer, recycling and trash collections, and storm water utilities in compliance with approved rate ordinances and contracts. Includes creating and maintaining cyclical utility billing/penalty/cutoff calendars for the City.
• 4. Set the City’s yearly sewer averages.
• 5. Provide critical information for the rate study development process for water and sewer utility rates.
• 6. Oversee the Division’s training and cross-training systems. Ensure proper training and development of staff to foster an environment that supports a high-performance organization and encourages employee retention.
• 7. Schedule staff workload and allocate resources according to identified needs. Monitor and re-align staffing on a daily basis to ensure uninterrupted service delivery.
• 8. Establish and oversee security protocols pertaining to money handling and the handling of sensitive financial information.
• 9. Responsible for daily updates and reconciliations of all the City’s web based payments, including parking, water, business licenses, accounts receivable, etc.
• 10. Overall responsibility for compliance of billing to City ordinances, state laws, and contracts for services as applicable
• 11. Reconcile all purchasing card (p-card) transactions for the Division.
• 12. Oversee accounting functions for the water and sewer fund, including accounts receivable invoices, journal entries, and budget adjustments.
• 13. Establish division policies and procedures, research, analyze and evaluate new service delivery models, procedures and techniques to implement improvements for an efficient and effective financial services program.
• 14. Handle customer service issues and/or complaints and provide solutions.
• 15. Respond to verbal and written communication from the public, administration and other divisions and provide solutions to issues identified.
• 16. Responsible for functional accuracy of billing and collections software, documenting deficiencies and coordination of fixes with IT. Responsible for fixing certain customer errors on the online utility payments.
• 17. Ensure coordination with field staff for water, sewer, and recycling and trash collections and develop systems necessary to communicate data requirements.
• 18. Ensure compliance with Fair Debt Collection Practices Act requirements.
• 19. Review bankruptcy reports and collection agency findings related to debt collection activities.
• 20. Responsible for implementation, adherence, and annual reporting of compliance with Federal Trade Commission “red flag” rules.
• 21. Access credit card companies’ web sites on behalf of the City.
• 22. Overall responsibility for determining functional accuracy of web based and telephone payment systems and coordinating fixes and enhancements.
• 23. Overall responsibility for reconciling billing, receivable, tap, escrow, deposit and any other accounts required for a consolidated utility billing.
• 24. Perform special projects as assigned by the Chief Financial Officer and Utilities Director.
• 25. Prepare monthly accounts receivable, revenue reconciliations, payment reconciliations and monthly statistical reports.
• 26. Responsible for the financial management of all water, sewer, and wastewater treatment plant capital projects.
• 27. Interface and provide information and recommendations to the Utilities Director and Chief Financial Officer regarding financial management of the Water and Sewer Fund.
• 28. In collaboration with the Utility Director, develop strategies, standards and policies related to the financial management of the Water and Sewer Fund.
• 29. Oversee the preparation and administration of the annual operating and capital budgets for the Water and Sewer Fund.
• 30. Perform other duties as assigned.
• Serve as back up for Senior Financial Analyst - Utilities.
• Perform secondary duties as assigned.

Qualifications

• 1. Requires Bachelor’s degree in Accounting, Finance, or business related field from an accredited college/university and five years of related experience with three years of management experience.
• 2. Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses and any offense under A.C.A. § 21-15-103 or A.C.A. § 21-15-111.
• 3. Effectively communicate with others orally and in writing.
• 4. Must have the ability to effectively prioritize and multi-task. Position is required to work under considerable pressure with frequent interruptions and tight deadlines to accomplish assigned responsibilities.
• 5. Ability to effectively communicate billing operations related information to upper management and citizens.
• 6. Must be able to use mathematics involving the practical application of fractions, percentages, ratios, proportions, and have the ability to work with statistics and mathematical trending information.
• 7. Must be proficient in the use of a computer and related software programs such as word processing and spreadsheet applications. Must be able to learn to effectively utilize the City’s utility billing software. Must be able to effectively operate standard office equipment.
• 8. While performing the functions of this job, the employee is regularly required to move about the office area and external locations, sit; use hands to finger, handle, or feel; reach with hands and arms; occasionally climb or balance; stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include vision abilities to accomplish computer and office work.