Usher/Ticket Taker

ASM Global-SMG; North Charleston (SC); On-site; USD 16,531 - 27,552; Part time

Job summary

ASM Global-SMG in North Charleston is seeking an Usher/Door Guard/Ramp Guard/Ticket Taker to welcome guests, verify tickets, and guide seating at events. The role involves safety, accessibility assistance, and clear communication on-site.

This is a part-time, non-exempt position located at 5001 Coliseum Drive. Responsibilities include crowd management, ADA support, incident reporting, and assisting guests with questions during events.

Qualifications

• High school Diploma / GED required.
• Experience in crowd control or event staffing preferred.

Responsibilities

• Take tickets at entrance and verify event tickets.
• Seat guests according to seating/ticket numbers and assist with questions.
• Monitor door entrances/exits to prevent unauthorized access.
• Provide ADA assistance for guests with disabilities (seating, entry, exit).
• Patrol Front of House areas ensuring safety and cleanliness.
• Report incidents and safety concerns to Event Supervisor.

Skills

Guest Services

Education

High school Diploma / GED

Job description

Position

Usher / Door Guards / Ramp Guards / Ticket Takers

Department

Guest Services

Reports To

Guest Services Manager

FLSA Status

Part-Time, non-exempt

Location

On Site – 5001 Coliseum Drive, North Charleston, SC 29418

Responsibilities

• Take tickets at the entrance of the Facilities.
• Seat guests according to ticket numbers and assist guests with all questions or concerns.
• Monitor door entrances and exits, keeping unauthorized persons out of restricted areas.
• Handle all needs for guests with disabilities, including ticketing, entrance/exiting, seating, and overall ADA compliance.
• Patrol and maintain Front of House area of the Facilities, ensuring that all areas are clean, safe and secure.
• Report incidents and related activities.
• Ensure that each Guest attempting to enter the facility has a correct ticket for that event.
• Maintain a smooth flow of traffic into facility.
• Read each ticket for correct event, date, and time. If incorrect information is noted, direct guest to Box Office for assistance or seek assistance from Supervisor.
• Handle tickets quickly, efficiently and in the proper manner, depositing part of the ticket into the drop box and returning the other part to the guest.
• Handle minor problems and guest complaints in a calm, professional, courteous and timely manner.
• Provide special direction to guests regarding handicapped seating, procedures for lost and found articles, restroom locations, and specific event information as instructed in regard to assigned events.
• Monitor assigned areas for accidents and unsafe conditions and report violations to the appropriate personnel immediately.
• Continually check assigned areas before, during and directly after events for damage and lost articles.
• Take lost articles to Guest Services and report any damages or other safety concerns to Event Supervisor.
• Proactively greet guests as they approach seating area, check tickets for access, and direct guests to their assigned seats.
• Monitor assigned section throughout the event for unruly guests, accidents, and unsafe conditions.
• Adhere to building safety standards (i.e., smoking, cameras, food/beverage policies, and specific event requirements); report violations immediately.
• Offer assistance to guests throughout the event, including directions to arena facilities, answering guest questions, and providing other assistance as required.
• Attend event staff meetings, pre-event meetings, and training classes to keep up to date on building policies and procedures.

Ramp Guard Responsibilities

• Remain stationed at the designated ramp location for the entirety of the assigned shift.
• Monitor and control access to the ramp area to ensure that no guests or employees utilize the ramp without authorization.
• Direct all guests and employees to enter through the designated lobby entrance and complete screening through the Evolv security system.
• Maintain communication with the Lobby Supervisor and only permit access beyond the ramp area when authorized.
• Follow all instructions provided by the Lobby Supervisor regarding operational changes, including procedures during inclement weather conditions.
• Report to the assigned ramp post at the scheduled report time and remain attentive to security and access control responsibilities throughout the shift.
• Notify and obtain approval from the Lobby Supervisor before leaving the assigned post for any reason, including restroom breaks.
• Ensure continuous coverage of the ramp area by coordinating with the Lobby Supervisor before temporarily departing the post.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/Or Experience

High school Diploma / GED.

Compensation

Competitive, commensurate with experience.

Physical Demands

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity/Affirmative Action

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.