Usher/ Ticket Taker

Caesars Entertainment; Danville (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading entertainment company is seeking ushers for events to provide excellent customer service and ensure safety and satisfaction of patrons. Qualified candidates will have a high school diploma and bring strong communication skills while being able to work in a fast-paced environment with various responsibilities.

Qualifications

• Excellent customer service and communication skills required.
• Ability to work with the public and enjoy interactions.
• Ability to work independently with little supervision.

Responsibilities

• Greet and assist patrons, including handling tickets and seating.
• Monitor the environment to ensure safety and maintain order.
• Assist patrons with special needs and provide event information.

Skills

Customer service

Communication

Teamwork

Quick thinking

Education

High School Diploma/GED

Job description

ESSENTIAL JOB FUNCTIONS:

· Greet customers, patrons, or visitors.

· Provide event information to patrons.

· Collect admission tickets and passes at entertainment events.

· Settle seating disputes and resolve customer concerns.

· Mediate disputes and resolve customer complaints.

· Examine tickets or passes to verify authenticity.

· Verify patron or staff credentials.

· Assist patrons with special needs, such as those who use wheelchairs.

· Guide patrons to exits or provide instructions in case of emergency.

· Usher patrons to seats or exits.

· Verify credentials of patrons entering authorized areas.

· Refuse admittance to those without tickets/passes.

· Distribute programs to patrons.

· Assist patrons by giving directions within or outside the facility.

· Help patrons find seats, using flashlights if necessary.

· Maintain order and ensure adherence to safety rules.

· Monitor the environment to ensure safety.

· Search for lost articles or parents of lost children.

· Search bags for outside food, beverages, or unsafe items.

· Other duties as assigned.

EDUCATION and/or EXPERIENCE:

· High School Diploma/GED.

· Entertainment experience preferred.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

· Excellent customer service and communication skills.

· Ability to work with the public and enjoy customer interactions.

· Good speaking voice and quick thinking ability.

· Ability to work as part of a team and get along with co-workers.

· Flexibility to work any day of the week and any shift.

· Well-groomed appearance meeting company standards.

· Ability to work independently with little supervision.

· Physical ability to maneuver throughout event areas and stand for long periods.

· Ability to bend, crouch, stoop, kneel, crawl, twist, and balance when interacting with guests.

· Ability to lift up to 20 pounds.

· Proficiency in reading, writing, speaking, and understanding English.

· Tolerance for areas containing secondary smoke.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require other or different tasks to be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

I understand that the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be subject to this surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.