Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs

AEG Presents; Boston (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a dynamic team dedicated to transforming live entertainment! As an Usher/Ticket Taker, you'll provide exceptional customer service, ensuring guests have a memorable experience at events. Your role will involve directing guests, scanning tickets, and addressing inquiries with professionalism. This position offers a chance to work in a fast-paced environment, where your commitment to customer satisfaction will shine. Be part of a company that values diversity and community, and help create unforgettable moments for fans and artists alike. Elevate your skills while making a difference in the world of entertainment!

Qualifications

• 0-1 years of related work experience required.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Assist guests with directional and informational inquiries.
• Check and scan tickets upon entry, directing guests appropriately.
• Maintain a calm demeanor when addressing guest issues.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Judgment and Decision-Making

Education

High School Diploma

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote over 10,000 shows, and present more than 22,000 events worldwide. We are committed to innovation, artistry, and community, leveraging our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations to create memorable moments that inspire celebration.

Our business is deeply connected to the human mind and heart. We strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we serve; to reach beyond traditional boundaries to support our communities; and to minimize our environmental impact through sustainable practices across our operations.

If you are looking for a challenge to elevate your skills and make a difference, join us in giving the world a reason to cheer!

SUMMARY

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, including directing guests, scanning tickets, greeting guests, assisting with seating, controlling access points, and resolving guest issues or problems.

PRIMARY RESPONSIBILITIES

1. Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
2. Communicate professionally with staff, clients, guests, supervisors, and corporate personnel regarding important information.
3. Effectively accommodate guests with disabilities, complying with ADA requirements.
4. Maintain a calm and attentive demeanor when addressing guest issues.
5. Check COVID-19 vaccination cards and IDs of attendees.
6. Check and scan tickets upon entry, directing guests appropriately.
7. Control access points to prevent unauthorized entries.
8. Report any activities or behaviors conflicting with policies or codes of conduct to a supervisor or Event Manager.

QUALIFICATIONS

1. High School Diploma or equivalent.
2. 0-1 years of related work experience.
3. Ability to work efficiently in a fast-paced environment.
4. Strong commitment to providing excellent customer service.
5. Neat, professional appearance.
6. Strong interpersonal and communication skills.
7. Sound judgment and decision-making abilities.
8. Availability to work evenings, weekends, and holidays.

AEG reserves the right to modify job descriptions at any time during employment and may require duties outside the normal scope of the role.