Usher - Part Time Temp

Chapman University; Irvine (CA); On-site; USD 19,000 - 26,000; Part time

Job summary

Chapman University is seeking an Usher - Part Time Temp to support Musco Center events on campus. This entry level role involves up to 19 hours weekly, with evening and weekend shifts as per the event schedule.

Training is provided, and the position reports to the Front of House Manager and/or Director of Patron Services. The role emphasizes excellent customer service, professional conduct, and the ability to handle diverse patrons while adhering to university policies.

Qualifications

• High School Diploma or GED required.
• Excellent customer service with a calm, professional demeanor.
• Strong verbal and listening skills with courtesy and phone etiquette.
• Ability to work with a diverse campus community and learn enterprise systems.
• Willingness to follow Chapman policies and procedures.

Responsibilities

• Provide excellent customer service to theater patrons and staff.
• Perform ticket taking, greeting guests, directing patrons, seating, and door attendant duties.
• Assist with program distribution and securing the venue after performances.
• Conduct pre/post-show checks of lobby areas and restrooms.
• Remain alert to crowd control, emergencies, and unusual situations.

Skills

Customer service

Verbal communication

Interpersonal skills

Professional demeanor

Policy adherence

Education

High School Diploma or GED

Job description

Please see Special Instructions for more details.

At Chapman University, we believe collaboration thrives through in-person engagement. This position is fully on campus, and employees work alongside colleagues, faculty, students, and staff each day to support our vibrant university community.

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate

Position Information

Position Title

Usher - Part Time Temp

Position Type

Temporary

Job Number

Job Number SA73424

Full or Part Time

part-time 0-19 hours weekly

Fair Labor Standard Act Classification

Non-Exempt

Anticipated Pay Range

$16.90

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary

The Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager and/or Director of Patron Services. This is a part-time position working up to 19 hours per week. This is an entry level position with entry level pay. Evening and weekend availability required depending on event schedule. This is a continuous recruitment.

Responsibilities

• Reporting to the Front of House Manager Manager and/or Patron Services Director based on show assignments, the Musco Center Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff.
• Usher assignments include ticket taking, greet guests, direct patrons to venue, seats or lobby facilities, door attendant, program distribution and securing the building at the end of performance.
• Additional responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms.
• Ushers are expected to be on alert and communicate any unusual situations such as crowd control, accidents, emergencies, etc.
• This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times. This position may carry out other duties as assigned.

Required Qualifications

• High School Diploma or GED .
• Ability to provide excellent customer service and keep a calm a professional demeanor.
• Excellent verbal and active listening skills and phone etiquette.
• Interpersonal skills to interact with a diverse group of individuals across campus and visitors to the Musco Center.
• Technical skills to learn and use enterprise systems and departmental tools.
• Ability to learn and abide by Chapman University and Musco Center policies and procedures.

Desired Qualifications

• Experience working in a customer service / public environment is a plus.

Special Instructions to Applicants

At Chapman University, we believe collaboration thrives through in-person engagement. This position is fully on campus, and employees work alongside colleagues, faculty, students, and staff each day to support our vibrant university community.

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate

Pre-screening Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume

Optional Documents

• Cover Letter

MAIN CAMPUS

One University Drive

Orange, CA 92866

[phone]

RINKER HEALTH SCIENCE CAMPUS

9401 Jeronimo Road

Irvine, CA 92618

© 2019 CHAPMAN UNIVERSITY

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.