Usher, Part Time (less than 23 hours)

Yaamava Resort & Casino at San Manuel; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Guest Services Associate to greet guests, answer questions, and assist with seating and entry during events. You will verify tickets, direct guests, and help ensure safety and compliance with venue policies.

The role requires a High School Diploma or GED and at least two years in a guest service setting. Excellent communication and a calm, helpful demeanor are essential.

Qualifications

• Minimum two years in a guest service role.
• Box Office or live event customer service experience is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests, scan tickets, answer questions, and guide to seats during events.
• Resolve guest complaints or escalate to management when needed.
• Enforce venue policies and assist with safety, cleanliness and restrooms.
• Assist with seating changes and coordinate with Box Office as needed.
• Direct patrons during emergencies and document incidents.

Skills

Guest services

Communication skills

Judgment & diplomacy

Education

High School Diploma or GED

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets guests, scans guest tickets upon entry to the venue, answers guest questions, assists guests with locating their seats and examines tickets for entry to various seat levels around the venue during event. Examine tickets and/or internal staff and external guest passes to verify authenticity. Directs guests to concession and restroom locations. Ensuring no outside food or unexplained packages are admitted into the facility before, during or after an event. Ensure no alcohol leaves the facility.
• Resolves guest complaints or problems personally or by directing them to the appropriate management team member. Ensure guests are safely enjoying events and elevate issues as needed to security or department management. Monitors assigned sections and enforce no smoking policy where applicable.
• Supports with keeping the venue safe, clean/sanitized and presentable to the guest. Participates in venue recycling efforts before, during and after events. Regularly check restrooms to verify cleanliness and alerts EVS department as needed.
• Assists with handling guest requests or accommodation needs. Works in conjunction with Box Office staff to coordinate seat relocations.
• Directs patrons in the event of emergency and assist in incident reporting as needed.
• Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Minimum of two (2) years of experience in a guest service role required.
• Box Office or Live Music Event customer service experience a plus.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Excellent verbal, written and interpersonal communication skills.
• Excellent customer service skills.
• Acute sense of judgment, tact and diplomacy.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled live entertainment setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves standing most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today! San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.