Lead, Transportation

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Lead Transportation professional to assist leadership in daily operations, coach staff, and ensure exceptional guest service. You will help maintain standards, address service issues, and contribute to a positive, productive work environment.

You will build schedules, monitor performance, and uphold safety and compliance while interacting with guests with warmth and professionalism across all touchpoints.

Qualifications

• High School Diploma or GED required.
• Minimum two years driving experience required.
• Minimum one year casino, hotel management or training experience preferred.
• Basic proficiency with Outlook, Word, Excel and PowerPoint.

Responsibilities

• Execute department policies to ensure smooth daily operations of Transportation.
• Develop schedules, assign tasks, monitor work and implement procedures.
• Monitor team performance and uphold service standards and professionalism.
• Maintain department safety standards and address unsafe practices promptly.
• Provide hospitable guest interactions with authentic greetings and courteous farewells.
• Perform other duties to support efficient department operations.

Skills

Customer service

Cash handling

Vehicle operation

MS Outlook

MS Word

MS Excel

PowerPoint

Leadership

Coaching & mentoring

Time management

Communication

Problem solving

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

Under the direction of Supervisor, Transportation, the Lead Transportation is responsible for assisting department leadership with the execution of department operations including ensuring the essential functions of the department are maintained, communicating service issues, safety concerns, training department staff through coaching, mentoring, and leading. Delivering exceptional quality service in alignment with brand standards/expectations for all guests– requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. In this highly visible role, it is imperative that they contribute to the mission and vision by creating a positive and productive working environment. They maintain a positive attitude and public image while delivering authentic greetings, cordial farewells, centered on a sense of personal service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Executes established policies and procedures to facilitate the successful daily operation of the Transportation Department while maintaining regulatory compliance to meet defined standards and expectations.
2. Completes operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, and implementing new procedures.
3. Monitors team members for quality service standards and expectations, service delivery standards, level of professionalism, personal appearance and adherence to proper procedures standardized by department guidelines.
4. Maintains department safety standards, expectations, and immediately address unsafe practices and situations to leadership.
5. Conducts all guest interactions with the highest level of hospitality and professionalism by providing an enthusiastic and authentic time-based greeting, displaying professional non-verbal communication, showing genuine interest, using the guest’s name naturally, anticipating guest needs with a thoughtful touch, and conveying a sincere thank you and farewell.
6. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Minimum two (2) years driving experience required.
• Minimum of one (1) year casino, hotel management or training experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Previous customer service and cash handling skills preferred.
• Ability to operate both manual and automatic transmission required.
• Must have demonstrated ability exercising utmost discretion with confidential information including but not limited to internal/external guest personal information.
• Basic vehicle maintenance knowledge preferred.
• Advanced proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
• Communication: Effective communication, both verbal and written, is crucial for conveying information, providing feedback, and fostering collaboration.
• Problem-Solving: The ability to identify, analyze, and solve problems.
• Time Management: Efficiently managing time and prioritizing tasks is essential for meeting deadlines and achieving goals.
• Conflict Resolution: The ability to mediate and resolve conflicts constructively is vital for maintaining a positive team environment.
• Decision-Making: Being able to make sound and timely decisions.
• Adaptability: The ability to adjust to changing circumstances and new challenges is important in a dynamic work environment.
• Relationship Building: Strong interpersonal skills are essential for building trust and rapport with team members.
• Motivation: Inspiring and motivating team members to perform at their best.
• Critical Thinking: The ability to analyze information, evaluate options, and make reasoned decisions.
• Coaching and Mentoring: Providing guidance, support, and feedback to team members to help them develop their skills and potential.
• Prioritization: The ability to identify and focus on the most important tasks and goals.
• Leadership: The ability to guide, motivate, and inspire a team towards achieving common goals.
• Accountability: Taking ownership of one's actions and decisions and holding others accountable for their performance.
• Learning Agility: The willingness and ability to learn new skills and adapt to changing situations.
• Creativity: The ability to generate new ideas and solutions to problems.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Must obtain and/or maintain a valid California Commercial Driver’s License, Class A, B, or C with a passenger endorsement. Must maintain a valid California Medical Certificate. Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a outdoor setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting some of the time. May operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.