Usher

anaheimducks; Anaheim (CA); On-site; USD 22,162 - 31,564; Full time

Job summary

Anaheim Arena Management, LLC is hiring Ushers at Honda Center to deliver exceptional guest services during events in Anaheim. You will assist guests with seating, tickets, directions, and general inquiries to ensure a safe, enjoyable experience.

The role requires a friendly demeanor, the ability to work evenings, weekends, and holidays, and good interpersonal communication. Prior customer-facing work is a plus in a fast-paced venue environment.

Qualifications

• High School Diploma or Equivalent required.
• 0–1 year experience in customer service is preferred.
• Excellent interpersonal and diplomatic skills.
• Strong verbal communication abilities are essential.
• Ability to stand and walk for extended periods and climb stairs.
• Flexible schedule to cover 80% of monthly events, including nights and weekends.

Responsibilities

• Assist guests at events, ticket taking and seating support.
• Provide directions, information, and general guest relations during events.
• Ensure safety, evacuations, and emergency procedures are followed.

Skills

Customer service

Interpersonal skills

Oral communication

Teamwork

Stamina

Flexibility

Climb stairs

Education

High School Diploma or Equivalent

Job description

A great experience starts with you!

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Job Title

Usher

Pay Details

The starting hourly rate for this position is $19.50 per hour.

The Honda Center is looking for enthusiastic ushers to provide excellent customer service to our guests. Ushers must maintain the Honda Center’s quality standards in creating a safe, fun, and seamless experience for all the guests. It is our goal to make our guests’ experience at the Honda Center as enjoyable and pleasant as possible. An usher presents a friendly and personal demeanor to guests at all times and is readily able to assist at all times. The ideal candidate will have experience with client-facing, in-person customer service.

Responsibilities

• Ushers are responsible for assisting guests at various public gatherings or entertainment events
• Duties within Event Services include ticket taking, ticket verification, club, suite and general seating assistance, elevator assistance, program distribution, facility location such as restrooms and all other guest relations
• Entry process into the Honda Center allowing guests’ event access, verification of valid tickets, scanner usage/knowledge, providing general directions and assisting with handouts including lifting and moving boxes to various locations
• Responsible for a variety of areas including elevators, stairwells, aisles, and lobbies
• Usher will conduct ticket verification for assigned section, direction to specific seat, assist with resolving ticket issues and those requiring special seating needs
• Stand at the top of assigned section with the regular intervals of walking up and down the stairs to ensure guest needs are being met
• Responds in a timely manner to the guests needs and reports any concerns to the supervisor
• Ushers may be assigned to work in confined areas such as elevators
• Follows proper procedures during evacuations and emergencies
• Performs other related duties as assigned

Skills

• High School diploma or equivalent
• Minimum 18 years of age
• Must possess excellent interpersonal skills and diplomacy
• Strong oral communication skills
• Ability to climb up and down stairs at varying inclines
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
• Ability to walk and/or stand for extended periods of time
• Flexible schedule – candidates must be able to work 80% of all monthly events; ability to work nights, weekends and holidays as required
• Ability to stand for extended periods of time
• Ability to work in various climates

Knowledge, Skills and Experience

Education – High School Diploma or Equivalent

Experience Required – 0-1 Year

Company

Anaheim Arena Management, LLC

Our Commitment

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!