User Support Lead — Elevate Help Desk Experience

Oswego-Community-Unit-School-District-308; Oswego Township (IL); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Benefits package

75% district-paid medical

Dental insurance

Job summary

Community Unit School District No. 308 in Oswego, IL is seeking a User Support Manager to lead our Help Desk team in a fast-paced environment.

The role requires an Associate's degree and 4-5 years of experience guiding a support team, with strong communication, organizational, interpersonal, and multitasking abilities. The district offers a regionally competitive starting salary ($66k–$70k) plus a comprehensive benefits package, 75% district-paid medical, dental, vacation and sick days, and

Qualifications

• Associate's degree in related field is required.
• 4-5 years of experience as a Help Desk team lead.
• Strong communication, organizational, interpersonal and multi-tasking skills.

Responsibilities

• Lead the Help Desk team in a fast-paced environment.
• Coordinate user support and incident resolution.
• Collaborate with district staff to ensure timely issue remediation.

Skills

Communication

Organizational skills

Interpersonal skills

Multi-tasking

Education

Associate's degree in related field

Job description

Community Unit School District No. 308 in Oswego, IL is seeking a User Support Manager to lead our Help Desk team in a fast-paced environment.

The role requires an Associate's degree and 4-5 years of experience guiding a support team, with strong communication, organizational, interpersonal, and multitasking abilities. The district offers a regionally competitive starting salary ($66k–$70k) plus a comprehensive benefits package, 75% district-paid medical, dental, vacation and sick days, and