Server Analyst I

Health & Human Services; Morganton (NC); Hybrid; USD 71,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Parental leave

Job summary

The North Carolina Department of Health and Human Services (NCDHHS) is seeking a Network Analyst I to support enterprise server, hosting, and virtualization environments. This role works with IT teams to maintain stable, secure hosting services, including EHR systems and enterprise applications, in a hybrid onsite environment in Morganton, NC.

The position emphasizes incident response, upgrades, patching, vulnerability remediation, and infrastructure lifecycle management with adherence to

Qualifications

• Bachelor's degree in computer science or an IT related field.
• Associate degree in computer science or a related technical field and one year of networking related experience.
• An equivalent combination of education and experience.

Responsibilities

• Provide operational support for physical and virtual server environments.
• Assist with incident response, system upgrades, patching, and vulnerability remediation.
• Collaborate with application teams, cybersecurity, vendors to maintain hosting services.
• Ensure stability and high availability of hosting environments.

Skills

Windows Server

Linux

Virtualization

Networking fundamentals

Active Directory

Security basics

Incident response

Education

Bachelor's degree in computer science or IT

Associate degree in computer science or related field

Equivalent education/experience

Tools

VMware

Hyper‑V

Active Directory

Job description

Agency Dept of Health and Human Services Division SEC OFFICE - INFO TECH Job Classification Title Network Analyst I (NS) Position Number 60049409 Grade DT07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Server & Hosting Analyst I serves as an entry-to-journey level infrastructure resource responsible for supporting enterprise server, hosting, and virtualization environments across the Department. This position provides operational support, maintenance, monitoring, troubleshooting, and implementation assistance for physical and virtual server environments, operating systems, hosting platforms, storage systems, and associated infrastructure technologies. The position works collaboratively with application teams, cybersecurity, networking, clinical informatics, vendors, and operational stakeholders to maintain stable, secure, and highly available hosting services supporting business and clinical operations, including electronic health record (EHR) systems, enterprise applications, and mission‑critical infrastructure. This role participates in incident response, system upgrades, patching, vulnerability remediation, disaster recovery activities, and infrastructure lifecycle management while adhering to State, departmental, and regulatory requirements related to security, privacy, and operational resiliency.

Knowledge, Skills, and Abilities (KSAs) / Management Preferences

Salary Grade Range: $70,528.00-$105,793.00
Recruitment Range: $70,000.00-$80,000.00

• Knowledge of server operating systems, including Windows Server and/or Linux.
• Basic understanding of virtualization technologies such as VMware, Hyper‑V, or hosted environments.
• Understanding of enterprise infrastructure concepts including storage, backups, DNS, DHCP, Active Directory, networking fundamentals, and system monitoring.
• Familiarity with infrastructure security principles, patching, and vulnerability management.

Physical Requirements

May require lifting and installation of technology equipment up to 30 pounds. Participation in after‑hours maintenance activities and on‑call support rotation may be required. May require occasional travel to DHHS facilities and partner locations. Primarily office or hybrid work environment with occasional work in data center or facility technology locations.

Posting Details

The Posting Will Close At 11:59 P.M. The Night Before The End Date. This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Morganton, NC.

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well‑being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency‑wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

About the NC DHHS Information Technology Division

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in computer science or an IT related field from an appropriately accredited institution OR Associate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experience OR High School or General Educational Development (GED) diploma and four years of networking related experience OR An equivalent combination of education and experience.

Equal Employment Opportunity Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.