User Support Analyst

nc; North Carolina; On-site; USD 66,000 - 98,000; Full time

Job summary

The North Carolina Department of Adult Correction is seeking a User Support Analyst (NS) for the Office of Staff Development and Training (OSDT) at the Central Region Training Center in Apex, NC. You will support the NC Learning Center, manage user accounts, training records, reporting, and system configuration.

You will also maintain SharePoint sites, administer permissions, provide classroom tech support, and collaborate with IT and vendors to ensure reliable operations.

Qualifications

• Experience with NC Learning Center (Cornerstone OnDemand LMS) for training administration and reporting.
• ADT ProWatch security server application/system administrator experience preferred.
• OPUS Site Security experience preferred.
• SharePoint site administrator experience preferred.

Responsibilities

• Provide daily administration, maintenance, and end user support of the NC Learning Center.
• Manage and maintain user accounts, instructor‑led training, reporting, and system configuration.
• Provide technical support for classroom technology and audiovisual equipment; ensure reliable classroom operations.

Skills

LMS administration

IT support

Tools

Cornerstone OnDemand LMS

OPUS Site Security

SharePoint

ProWatch

Job description

Agency
Adult Correction
Division
Human Resources
Job Classification Title
User Support Analyst (NS)
Position Number
60056067
Grade
DT06

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

This position is assigned to the Office of Staff and Training (OSDT) Central Region Training Center located in Apex, North Carolina in Wake County

Provides support for the daily administration, maintenance, and end user support of the NC Learning Center. This role oversees user accounts, instructor-led training, reporting, and system configuration while providing technical support, ensuring data accuracy, and supporting agency-wide learning initiatives.

Manage and maintain SharePoint sites, provide user support, administer permissions, and site pages, perform routine maintenance and troubleshooting, and collaborate with teams to support business processes and document management.

Provide technical and systems administration support for Office of Staff Development Training (OSDT) employees, including building security software, NCID account management, VPN requests, and OPUS Site Security in collaboration with IT and facility/vendor partners. Provide technical support for classroom technology and audiovisual equipment, troubleshoot issues, maintain instructional technology, and assist faculty to ensure reliable classroom operations.

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Learning admin experience with NC Learning Center (Cornerstone OnDemand Learning Management System)
• ADT ProWatch security server application/system administrator experience
• OPUS Site Security experience
• SharePoint site administrator experience

Knowledge Skills and Abilities/Management Preferences

Salary Range: $ 65,607 - $ 98,412

The Knowledge Skills and Abilities/ Management Preferences are not required. Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

Applicants who possess the following skills are preferred:

• Experience with NC Learning Center (ex: Cornerstone OnDemand, LMS)
• ADT ProWatch security server application/system administrator experience
• OPUS Site Security experience
• SharePoint site administrator experience

This posting will close at 11:59 p.m. the night before the end date.

INTERNAL POSTING

Only temporary or permanent NC state government employees or layoff candidates with the State of North Carolina eligible for RIF priority reemployment consideration as described by GS 126May Apply.

About the Office of Staff Development and Training (OSDT)

The Office of Staff Development and Training (OSDT) is the cornerstone of training for the North Carolina Department of Adult Correction workforce. Our team of 101 instructors and support personnel delivers basic training to correction and probation/parole officers, as well as specialized classes, such as firearms, leadership, and instructor training. With our expertise, we manage the delivery of annual in-service training for over 16,000 certified employees. The OSDT team is committed to addressing the specialized training needs of all staff, from top management officials to first‑line employees. With over 500 job classifications requiring mandated training, our comprehensive training program is designed to meet the needs of the agency.

Compensation & Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

Supplemental and Contact Information

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DAC: https://www.dac.nc.gov/ .

DAC uses the Merit-Based Recruitment