User Services Student Development & Outreach Specialist - University Library

UW-Whitewater; Whitewater (WI); On-site; USD 44,000 - 54,000; Full time

Job summary

UW‑Whitewater's University Library seeks a User Services Student Development & Outreach Specialist to lead career readiness initiatives, coordinate student staff, and supervise Outreach activities. The role blends mentorship, programming, and service at the Circulation Desk.

You will work with library staff, plan events, and report to the User Services Librarian while ensuring welcoming campus and community partnerships.

Qualifications

• Supervisory and training experience.
• Customer service experience.
• Ability to work independently managing multiple tasks.
• Experience with project management coordination.
• Undergraduate degree

Responsibilities

• Independently troubleshoots and resolves complex problems for various resources and services.
• May supervise the day‑to‑day work of employees and/or student workers, including training and/or approving hours.
• Generates and analyzes reports of library programs, operations, and/or service outcomes.
• Coordinates the day‑to‑day functions of one or more library programs, operations, and/or services.
• Develops and implements outreach programming and services.
• Works independently and/or is responsible for specialized service areas or operations.
• Recommends, communicates, and oversees operating policies and procedures relevant to assigned area(s).
• Identifies opportunities and implements improvements to programs, processes, procedures, and/or services.

Skills

Supervisory experience

Customer service

Independent work

Project management

Undergraduate degree

Education

Undergraduate degree

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title: User Services Student Development & Outreach Specialist - University Library

Job Category: Academic Staff

Employment Type: Regular

Job Profile: Library Specialist

Position Summary: This full-time position provides direction and development of career readiness skills for student employment across the Library’s User Services department. The position is responsible for the overall service and direction for the outreach efforts of the University Library, including events, programming and other campus/community collaborations in support of the Library and University goals. The position coordinates the hiring and scheduling of student employees in User Services. This position collaborates in the supervision and training of User Services’ student employees. Responsibilities also involve providing services at the Circulation Desk, including circulation of materials and general customer service. The position works closely with and reports to the User Services Librarian.

Job Duties:

Student Development

• Develops and provides mentorship structure for career readiness of student employees
• Collaborates with Library staff to create co‑curricular library student projects
• Develops and assesses learning objectives related to student projects
• Works with Library staff and student employees to manage the timelines and communication of student projects
• Trains student employees on customer service, circulation and related library activities
• Develops procedures and policies for student manager peer leadership
• Coordinates with Library staff on the training of Library student employees
• Collaborates with User Services Librarian and staff to develop student training materials for User Services
• Utilizes UW‑Whitewater's strategies for student employment as a high impact practice
• Participates in Library and campus committees relating to student employment and training
• Remains current on best practices on effective management of student employees

Student Supervision

• Responsible for the management of student employees in User Services
• Develops and maintains User Services student employee schedules
• Collaborates with User Services staff to assign student employee work responsibilities
• Reviews and approves User Services student employee timesheets according to payroll schedule
• Coordinates the hiring of student employees for User Services
• Participates in the assessment and review of User Services student employees
• Assist with the tracking and management of student employee budget

Circulation Desk

• Provides and maintains routine operation of circulation services with excellent customer service
• Ensures appropriate circulation and security of materials
• Promotes library services and assists patrons in their use
• Supports the general policies and procedures of the library
• Responds to user questions and complaints
• Assists with troubleshooting of library equipment, such as computers, printers and other equipment

Outreach

• Serves as a point of contact for external library outreach to the UW‑Whitewater main campus and communities for programming
• In consultation with library staff, develops collaborative programs and services with university units, organizations, and community groups
• Cultivates and maintains working relationships with liaisons from campus units
• Manages programming events according to planned timelines and budgets
• Collects and analyzes data and feedback to assess outreach efforts
• Participates in outreach‑related Library work groups and teams

Miscellaneous Duties

• Remains current and knowledgeable on university and library policies regarding student employment
• Maintains cooperative interpersonal relationships
• Participates in cross‑training opportunities
• Attends library and university meetings, as needed
• Works on special projects as needed
• Performs other duties as assigned
• Participants in applicable safety rules and regulations including necessary training and drills

Conditions of Appointment:

University of Wisconsin‑Whitewater does not offer H‑1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW‑Whitewater is not an e‑verify employer, therefore STEM extensions are not options for work authorization.

Key Job Responsibilities:

• Independently troubleshoots and resolves complex problems for various resources and services
• May be responsible for tracking or managing a program budget
• May supervise the day‑to‑day work of employees and/or student workers, including training and/or approving hours
• Generates and analyzes reports of library programs, operations, and/or service outcomes
• Coordinates the day‑to‑day functions of one or more library programs, operations, and/or services
• Develops and implements outreach programming and services
• Works independently and/or is responsible for specialized service areas or operations
• Recommends, communicates, and oversees operating policies and procedures relevant to assigned area(s)
• Identifies opportunities and implements improvements to programs, processes, procedures, and/or services

Department: University Library

Compensation:

Well‑qualified candidates can expect a starting annual salary of $48,960. UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure.

Required Qualifications:

• Supervisory and training experience
• Customer service experience
• Ability to work independently managing multiple tasks
• Experience with project management coordination
• Undergraduate degree

Preferred Qualifications:

• Experience in building partnerships and collaborations
• Experience working in a higher education setting
• Experience planning and supervising events
• Experience with integrated library systems platforms
• Master’s degree or significant course work to completion of degree
• Knowledge, Skills and Abilities:
  • Knowledge of, or ability to learn, library services, processes, searching of library catalogs and databases, and circulation systems
  • Ability to work under general supervision applying a variety of complex rules and procedures with close attention to detail
  • Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
  • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

Campus Information:

UW‑Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world‑class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university’s 11,500 students at its main and Rock County campuses. The team provides high‑impact practices and academic programs — online and in person — from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one‑third first‑generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university’s arts and nationally recognized NCAA Division‑III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s. UW‑Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin’s Park Place.

Organization Information:

The University of Wisconsin‑Whitewater is part of the 13‑campus Universities of Wisconsin (https://www.wisconsin.edu). Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a). Per Regent Policy Document 20‑19, University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies, UW‑Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, is currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked. The University of Wisconsin‑Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills. For UW‑Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW‑Whitewater Police at 262‑472‑4660.

UW IS AN EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in‑state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose‑driven, people‑focused, and committed to stewardship.