User Services Student Development & Outreach Specialist - University Library

The Chronicle Of Higher Education, Inc.; Whitewater (WI); On-site; USD 44,000 - 54,000; Full time

Job summary

The University Library at UW-Whitewater invites applications for a full-time User Services Student Development & Outreach Specialist. This role leads career readiness and training for student employees, coordinates outreach programs, and collaborates across campus to support library goals.

You will supervise student staff, manage scheduling, support Circulation Desk operations, and build partnerships with campus units while promoting library services.

Qualifications

• Supervisory and training experience.
• Customer service experience.
• Ability to work independently managing multiple tasks.
• Experience with project management coordination.
• Undergraduate degree.

Responsibilities

• Develops and provides mentorship structure for career readiness of student employees.
• Coordinates the hiring of student employees for User Services and maintains work schedules.
• Trains student employees on customer service and circulation activities.
• Collaborates with staff to develop training materials for User Services student employees.
• Manages outreach programming and campus/community collaborations to support library goals.
• Participates in library and campus committees relating to student employment and training.

Skills

Supervisory and training experience

Customer service experience

Independent work

Project management coordination

Education

Undergraduate degree

Job description

Position Title:

User Services Student Development & Outreach Specialist - University Library

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Library Specialist

Job Duties:

The University Library at the University of Wisconsin-Whitewater seeks a User Services Student Development & Outreach Specialist(Library Specialist, LM031).

Position Summary:

This full-time position provides direction and development ofcareer readiness skills for student employment across the Library’sUser Services department. The position is responsible for theoverall service and direction for the outreach efforts of theUniversity Library, including events, programming and othercampus/community collaborations in support of the Library andUniversity goals. The position coordinates the hiring andscheduling of student employees in User Services. This positioncollaborates in the supervision and training of User Services’student employees. Responsibilities also involve providing servicesat the Circulation Desk, including circulation of materials andgeneral customer service. The position works closely with andreports to the User Services Librarian.

Student Development

• Develops and provides mentorship structure for career readinessof student employees
• Collaborates with Library staff to create co-curricular librarian student projects
• Develops and assesses learning objectives related to student projects
• Works with Library staff and student employees to manage thetimelines and communication of student projects
• Trains student employees on customer service, circulation andrelated library activities
• Develops procedures and policies for student manager peerleadership
• Coordinates with Library staff on the training of Librarystudent employees
• Collaborates with User Services Librarian and staff to developstudent training materials for User Services
• Utilizes UW-Whitewater's strategies for student employment as ahigh impact practice
• Participates in Library and campus committees relating tostudent employment and training
• Remains current on best practices on effective management ofstudent employees

Student Supervision

• Responsible for the management of student employees in UserServices
• Develops and maintains User Services student employeeschedules
• Collaborates with User Services staff to assign studentemployee work responsibilities
• Reviews and approves User Services student employee timesheetsaccording to payroll schedule
• Coordinates the hiring of student employees for UserServices
• Participates in the assessment and review of User Servicesstudent employeesAssist with the tracking and management of student employeebudget

Circulation Desk

• Provides and maintains routine operation of circulationservices with excellent customer service
• Ensures appropriate circulation and security of materials
• Promotes library services and assists patrons in theiruse
• Supports the general policies and procedures of thelibrary
• Responds to user questions and complaints
• Assists with troubleshooting of library equipment, such ascomputers, printers and other equipment

Outreach

• Serves as a point of contact for external library outreach tothe UW-Whitewater main campus and communities for programming
• In consultation with library staff, develops collaborativeprograms and services with university units, organizations, andcommunity groups
• Cultivates and maintains working relationships with liaisonsfrom campus units
• Manages programming events according to planned timelines andbudgets
• Collects and analyzes data and feedback to assess outreachefforts
• Participates in outreach-related Library work groups andteams

Miscellaneous Duties

• Remains current and knowledgeable on university and librarypolicies regarding student employment
• Maintains cooperative interpersonal relationships
• Participates in cross-training opportunities
• Attends library and university meetings, as needed
• Works on special projects as needed
• Performs other duties as assigned
• Participants in applicable safety rules and regulationsincluding necessary training and drills

Conditions of Appointment

University of Wisconsin-Whitewater does not offer H-1B or otherwork authorization visa sponsorship for this position. Candidatesmust be legally authorized to work in the United States at the timeof hire and maintain work authorization throughout the employmentterm. If you have questions regarding this, please contact HumanResources. UW-Whitewater is not an e-verify employer, thereforeSTEM extensions are not options for work authorization.

Key Job Responsibilities

• Independently troubleshoots and resolves complex problems forvarious resources and services
• May be responsible for tracking or managing a programbudget
• May supervise the day-to-day work of employees and/or studentworkers, including training and/or approving hours
• Generates and analyzes reports of library programs,operations,and/or service outcomes
• Coordinates the day-to-day functions of one or more libraryprograms, operations, and/or services
• Developsand implementsoutreach programming and services
• Works independently and/or is responsible for specializedservice areas or operations
• Recommends, communicates, and oversees operating policies andprocedures relevant to assigned area(s)
• Identifies opportunities and implements improvements toprograms, processes, procedures, and/or services

Department

University Library

Compensation

Well-qualified candidates can expect a starting annual salary of$48,960.
UW System employees receive an excellent benefit package. To learnmore about the UW System’s comprehensive benefit package, reviewthe UW System Employee Benefits Brochure .

Required Qualifications

• Supervisory and training experience
• Customer service experience
• Ability to work independently managing multiple tasks
• Experience with project management coordination
• Undergraduate degree

Preferred Qualifications

• Experience in building partnerships and collaborations
• Experience working in a higher education setting
• Experience planning and supervising events
• Experience with integrated library systems platforms
• Master’s degree or significant course work to completion ofdegree

Knowledge, Skills and Abilities

• Knowledge of, or ability to learn, library services, processes,searching of library catalogs and databases, and circulationsystems
• Ability to work under general supervision applying a variety ofcomplex rules and procedures with close attention to detail
• Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
• Willingness and ability to be an active participant infollowing applicable safety rules and regulations includingnecessary training and drills

Contact Information

If you have questions regarding this recruitment or if you areunable to complete the application online due to a disability orsystem problem, please contact us at [phone] or [e-mail].

For questions regarding this position, please contact:

Diana Shull

[e-mail]

262.472.5011

Applications Deadline

Applications received by September 10th, 2026 areensured full consideration. Applications received after that datemay be given consideration at the discretion of the searchcommittee. The most qualified applicants will be invited toparticipate in the next step of the selection process.

Campus Information

UW-Whitewater is a thriving public university located insoutheastern Wisconsin. It leads the way in providing world-class,affordable higher education programs to more students thanneighboring regional comprehensives in the University of WisconsinSystem. A collaborative team of 1,300 faculty and staff are devotedto the success of the university’s 11,500 students at its main andRock County campuses. The team provides high-impact practices andacademic programs — online and in person — from associate todoctoral levels. Recognized nationally for affordability,inclusion, and career development, UWW serves approximatelyone-third first-generation students and boasts strength in manyareas, especially business and education. The campus and communityembrace the Warhawk Family spirit, supporting the university’s artsand nationally recognized NCAA Division-III level championshipathletics. As a proud institution of access, more than 10 percentof undergraduate students use the acclaimed Center for Studentswith Disabilities — a priority mission since the 1970s.

UW-Whitewater's campuses are located centrally near Milwaukee,Madison, and Chicago, offering easy access to the cultural andcommercial opportunities of major metropolitan areas. Near bothLake Geneva and the Wisconsin Dells, the area attracts numerousvisitors from across the country. Whitewater is a vibrant collegecommunity near the Kettle Moraine State Forest offering arearesidents seasonal outdoor enjoyment. The nearby Rock County campusis located in Janesville, a town of 60,000 located on the RockRiver and known as Wisconsin’s Park Place.

Organization Information

The University of Wisconsin-Whitewater is part of the 13-campusUniversities of Wisconsin ( https://www.wisconsin.edu ).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicatein writing that their identity should be kept confidential. Inresponse to a public records request, the University will seuill reveal the identities of applicants who request confidentiality inwriting, except that the identity of the successful final candidatewill be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin SystemCriminal Background Check Policy and Universities of WisconsinAdministrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment.A criminal background check will be conducted prior to an offer ofemployment. All final candidates must be asked, prior to hire,whether they have been found to have engaged in, are currentlyunder investigation for, or left employment during an activeinvestigation in which they were accused of sexual violence orsexual harassment. When obtaining employment reference checks,these same sexual violence or sexual harassment questions must alsobe asked.

The University of Wisconsin-Whitewater requires that all employeesbe active participants in following applicable safety rules andregulations including necessary training and drills.

For UW-Whitewater Campus safety information and crimestatistics/annual Security Report, see Annual Security and Fire Safety Report if you would like apaper copy of the report please contact the UW-Whitewater Police at262-472-4660.

Equal Opportunity Employer

UW IS AN EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation,gender identity, national origin, age, pregnancy, disability,status as a protected veteran, or any other bases protected byapplicable federal or State law and UW System policies. We arecommitted to building a workforce that represents a variety ofbackgrounds, perspectives, and skills, and encourage all qualified individuals to apply.