User Services Student Development & Outreach Specialist - University Library

University of Wisconsin Colleges; Whitewater (WI); On-site; USD 44,000 - 54,000; Full time

Job summary

The University Library at UW-Whitewater is seeking a User Services Student Development & Outreach Specialist to lead the career readiness initiatives for student employees within the Library’s User Services division. The role also oversees outreach, programming, and campus/community collaborations aligned with library and university goals.

The position involves coordinating hiring, training, and supervision of student staff, delivering high-quality customer service at the Circulation Desk, and

Qualifications

• Supervisory and training experience.
• Customer service experience.
• Ability to work independently managing multiple tasks.
• Experience with project management coordination.

Responsibilities

• Develops mentorship structure for career readiness of student employees.
• Collaborates with Library staff to create co-curricular library student projects.
• Trains student employees on customer service, circulation and related library activities.
• Coordinates with Library staff on training of Library student employees.
• Assists with outreach activities and partnerships with campus units.

Skills

Supervisory experience

Customer service

Independent work / multitasking

Project management coordination

Education

Undergraduate degree

Master’s degree or coursework in progress

Tools

Integrated Library Systems

Job description

## User Services Student Development & Outreach Specialist - University LibraryApplyremote type: Onsitelocations: Whitewater, WItime type: Full timeposted on: Posted Yesterdayjob requisition id: JR10013990## ***Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.***## **Position Title:**User Services Student Development & Outreach Specialist - University Library## **Job Category:**Academic Staff## **Employment Type:**Regular## **Job Profile:**Library Specialist## **Job Duties:****Attention:**The University Library at the University of Wisconsin-Whitewater seeks a User Services Student Development & Outreach Specialist (Library Specialist, LM031).**Position Summary:**This full-time position provides direction and development of career readiness skills for student employment across the Library’s User Services department. The position is responsible for the overall service and direction for the outreach efforts of the University Library, including events, programming and other campus/community collaborations in support of the Library and University goals. The position coordinates the hiring and scheduling of student employees in User Services. This position collaborates in the supervision and training of User Services’ student employees. Responsibilities also involve providing services at the Circulation Desk, including circulation of materials and general customer service. The position works closely with and reports to the User Services Librarian.**Responsibilities:****Student Development*** Develops and provides mentorship structure for career readiness of student employees* Collaborates with Library staff to create co-curricular library student projects* Develops and assesses learning objectives related to student projects* Works with Library staff and student employees to manage the timelines and communication of student projects* Trains student employees on customer service, circulation and related library activities* Develops procedures and policies for student manager peer leadership* Coordinates with Library staff on the training of Library student employees* Collaborates with User Services Librarian and staff to develop student training materials for User Services* Utilizes UW-Whitewater's strategies for student employment as a high impact practice* Participates in Library and campus committees relating to student employment and training* Remains current on best practices on effective management of student employees**Student Supervision*** Responsible for the management of student employees in User Services* Develops and maintains User Services student employee schedules* Collaborates with User Services staff to assign student employee work responsibilities* Reviews and approves User Services student employee timesheets according to payroll schedule* Coordinates the hiring of student employees for User Services* Participates in the assessment and review of User Services student employees* Assist with the tracking and management of student employee budget**Circulation Desk*** Provides and maintains routine operation of circulation services with excellent customer service* Ensures appropriate circulation and security of materials* Promotes library services and assists patrons in their use* Supports the general policies and procedures of the library* Responds to user questions and complaints* Assists with troubleshooting of library equipment, such as computers, printers and other equipment**Outreach*** Serves as a point of contact for external library outreach to the UW-Whitewater main campus and communities for programming* In consultation with library staff, develops collaborative programs and services with university units, organizations, and community groups* Cultivates and maintains working relationships with liaisons from campus units* Manages programming events according to planned timelines and budgets* Collects and analyzes data and feedback to assess outreach efforts* Participates in outreach-related Library work groups and teams**Miscellaneous Duties*** Remains current and knowledgeable on university and library policies regarding student employment* Maintains cooperative interpersonal relationships* Participates in cross-training opportunities* Attends library and university meetings, as needed* Works on special projects as needed* Performs other duties as assigned* Participants in applicable safety rules and regulations including necessary training and drills**CONDITIONS OF APPOINTMENT:**University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. **UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.**## **Key Job Responsibilities:*** Independently troubleshoots and resolves complex problems for various resources and services* May be responsible for tracking or managinga program budget* May supervise the day-to-day work of employees and/or student workers, including training and/or approving hours* Generates and analyzes reports of library programs, operations,and/or service outcomes* Coordinates the day-to-day functions of one or more library programs, operations, and/or services* Developsand implementsoutreach programming and services* Works independently and/or is responsible for specialized service areas or operations* Recommends, communicates, and oversees operating policies and procedures relevant to assigned area(s)* Identifies opportunities and implements improvements to programs, processes, procedures, and/or services**Department:**University Library**Compensation:**Well-qualified candidates can expect a starting annual salary of $48,960.UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure.**Required Qualifications:*** Supervisory and training experience* Customer service experience* Ability to work independently managing multiple tasks* Experience with project management coordination* Undergraduate degree**Preferred Qualifications:*** Experience in building partnerships and collaborations* Experience working in a higher education setting* Experience planning and supervising events* Experience with integrated library systems platforms* Master’s degree or significant course work to completion of degree**Knowledge, Skills and Abilities:*** Knowledge of, or ability to learn, library services, processes, searching of library catalogs and databases, and circulation systems* Ability to work under general supervision applying a variety of complex rules and procedures with close attention to detail* Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds* Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills**How to Apply:****Only complete application packages will be considered.** This includes online submission of the following documents:* Cover Letter* Resume* Name and contact information for three **professional** references**Contact Information:**If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at [phone] or [e-mail] questions regarding this position, please contact:**Diana Shull**[e-mail]262.472.5011**To Ensure Consideration:**Applications received by **September 10th****, 2026** are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.