User Profile Management Systems Administrator - TS/SCI with Polygraph

General Dynamics Information Technology; Annapolis (MD); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits and wellness packages

401K with company match

Competitive pay

Paid time off

Job summary

General Dynamics Information Technology seeks a User Profile Management Systems Administrator in Annapolis, Maryland. The role supports national defense, ensuring secure, reliable user profile experiences across various environments.

Your responsibilities will include maintaining user profile management systems, troubleshooting issues, and collaborating with multiple teams. A Bachelor's degree in IT or relevant experience, along with an active TS/SCI clearance, is required.

The position offers competitive pay, 401K with company match, and comprehensive benefits.

Qualifications

• Bachelor’s degree in IT-related field or 8+ years relevant IT experience.
• Active TS/SCI clearance with a favorable Polygraph required.
• Experience administering enterprise endpoint management platforms.

Responsibilities

• Administer and maintain enterprise user profile management platforms.
• Monitor system health and resolve productivity issues.
• Troubleshoot complex profile related issues.

Skills

User Profile Management Systems Administration

OS deployment

Task sequencing

Imaging

Application packaging

Automation

Endpoint compliance auditing

Strong documentation

Communication skills

Cross team collaboration

Education

Bachelor’s degree in IT or 8+ years relevant IT experience

10+ years relevant IT experience in lieu of a degree

Tools

MECM

Intune

Microsoft 365

Job description

USER PROFILE MANAGEMENT SYSTEMS ADMINISTRATOR

YOUR IMPACT

Own your opportunity to support national defense. Your work will help keep critical operations secure and connected across the global enterprise—directly, contributing to a mission that protects our nation every day.

CIO Infrastructure Services (CIS) is growing, and we invite both our experienced incumbents and new team members to be part of what’s next. Incumbents bring invaluable mission insight, while new talent adds fresh ideas and energy. Together, we’ll strengthen continuity and drive the next generation of innovation.

MEANINGFUL WORK AND PERSONAL IMPACT

As a User Profile Management Systems Administrator supporting CIS, you will maintain, secure, and optimize enterprise user profile management systems that ensure consistent, reliable user experiences across multinetwork desktop, VDI, and cloud environments. You will manage profile integrity, reduce login issues, and support seamless mobility of user settings and data, directly contributing to productivity, system resilience, and mission readiness across the enterprise.

KEY RESPONSIBILITIES

• Administer, operate, and maintain enterprise user profile management platforms, ensuring stable, consistent, and secure user profile delivery across physical and virtual endpoints
• Monitor system health, logon times, storage usage, replication, and overall profile performance, resolving issues that impact user productivity and system responsiveness
• Support profile migrations, transfers, and updates across networks, domains, and environments, ensuring data integrity and alignment with approved configuration standards
• Troubleshoot complex profile related issues including corruption, sync failures, policy conflicts, authentication dependencies, and domain placement errors
• Implement configuration updates, version changes, architecture optimizations, and operational modifications to sustain resilient, compliant profile environments
• Maintain accurate documentation, SOPs, and configuration artifacts supporting change management, troubleshooting, and operational sustainment
• Collaborate with endpoint, VDI, storage, authentication, and cybersecurity teams to maintain profile health, integrate new capabilities, and improve end user experience
• Apply security updates, software patches, and configuration fixes to profile management systems, ensuring compliance with enterprise security baselines and hardening requirements
• Identify and remediate noncompliant profile management components by reviewing vulnerability and compliance reports, resolving patching exceptions, and validating corrective actions across environments

WHAT YOU’LL NEED TO SUCCEED

• EXPERIENCE REQUIREMENTS:
  • User Profile Management Systems Administrator Senior – Requires a Bachelor’s degree in an IT‑related field or 8+ years of relevant IT experience in lieu of a degree.
  • User Profile Management Systems Administrator Principal – Requires a Bachelor’s degree in an IT‑related field or 10+ years of relevant IT experience in lieu of a degree.
• CLEARANCE: Active TS/SCI clearance with a favorable Polygraph
• CERTIFICATIONS: Meet DoD 8140 Information Assurance Workforce certification requirements (e.g., Security+ CE)
• Additional training – Microsoft 365 Certified: Endpoint Administrator Associate (40+ hrs)
• Hands on experience administering enterprise endpoint management platforms (e.g., MECM/ Intune or similar) across multinetwork environments
• Strong proficiency in OS deployment, task sequencing, imaging, driver management, application packaging, and automation
• Experience with secure configuration, endpoint hardening, encryption, and compliance enforcement
• Familiarity with patch management, vulnerability remediation, and endpoint compliance auditing
• Ability to diagnose and resolve complex endpoint, authentication, profile, and configuration issues
• Strong documentation, communication, and cross team collaboration skills
• US citizenship required

LOCATION

Onsite

BENEFITS

• Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off