User Experience Writer

Bask Health; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Bask Health is seeking a User Experience Writer to enhance user-friendly content for our telehealth platform. This remote full-time position involves collaborating with cross-functional teams to produce technical documentation and conduct UX research. Candidates should have strong writing skills and a relevant Bachelor's degree, with a preference for experience in the healthcare industry. Ideal for someone eager to contribute to a fast-paced startup culture focused on innovation and user satisfaction.

Benefits

Great compensation package and stock options

Unlimited PTO

Remote Friendly

Mentorship and skill-building events

Qualifications

• Strong technical writing skills and experience in user experience writing.
• Proficiency in conducting UX research and developing content strategies.
• Experience in healthcare or telehealth industry.

Responsibilities

• Creating and editing user-friendly content including technical writing.
• Developing and updating blogs and documentation.
• Proactively maintaining and improving the documentation sites.

Skills

Technical writing

User experience writing

UX research

Content strategy

Collaboration

Education

Bachelor's degree in English, Journalism, Communications, or HCI

Job description

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

About the role:

This is a full-time remote role for a User Experience Writer at Bask Health. As a User Experience Writer, you will be responsible for creating and editing user-friendly content, including technical writing, user experience writing, content strategy, and writing. You will also be involved in conducting UX research and collaborating with cross-functional teams to ensure a seamless user experience.

**When applying, please submit a favorite piece of your own writing that is relevant to your work experience and/or current role. This could be a blog post, documentation, or related material. If you do not, your application will not be considered. **

About you:

• Strong technical writing skills and experience in user experience writing
• Proficiency in conducting UX research and developing content strategies
• You are technical and know surface level programing
• Excellent writing skills and the ability to create user-friendly content
• Experience in the healthcare or telehealth industry
• Proven ability to collaborate with cross-functional teams
• Attention to detail and the ability to meet deadlines
• Experience with website design and development is a plus
• Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or HCI)

What you will do:

• Develop and update blogs and documentation
• Act as customer zero, ensuring our documentation meets the reader's needs and enhances their experience using our products
• You are Technical and will be writing the documentation that drives product adoption
• Product focused documentation with some technical twists
• Proactively maintain and improve the documentation sites
• Manage your projects in coordination with the team, adhering to deadlines and contributing to our documentation strategy
• Embrace new products and processes, sharing knowledge and driving documentation quality and innovation
• Report to our CEO

Benefits:

Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.