User Experience Researcher

WHOOP; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible vacation

Parental leave

Stock options

WHOOP membership

Medical, dental, vision coverage

Wellness stipend

Job summary

WHOOP Labs in Boston seeks a User Experience Researcher II to conduct end-to-end research shaping WHOOP products and member experiences across hardware, software, ML, and emerging tech. You’ll work with Product, Design, ML Research, and Hardware teams to uncover insights that influence decision-making and drive healthspan outcomes.

You will execute mixed-method studies, design research plans, recruit and engage participants, analyze data, and translate findings into actionable recommendations

Qualifications

• 2+ years of experience conducting user research in product, technology, healthcare, or related environments.
• Experience leading mixed-method studies from study design to analysis and synthesis.
• Bachelor's degree or equivalent in User Experience Research, HCI, Psychology, or related field.
• Passion for health, human performance, and WHOOP’s mission.
• Strong communication and organizational skills; ability to translate findings for diverse audiences.

Responsibilities

• Execute end-to-end user research projects across the product development lifecycle, from study planning and participant engagement through analysis, synthesis, and reporting.
• Select and apply qualitative and quantitative research methods to answer product and business questions, including interviews, usability studies, surveys, diary studies, concept evaluations, and field research.
• Partner with Product, Design, Machine Learning Research, Hardware, and other cross-functional stakeholders to align on research objectives and support evidence-based decision-making.
• Synthesize research findings into clear insights and actionable recommendations that inform product development and member experience improvements.
• Lead sequential research projects while maintaining high-quality execution, clear communication, and stakeholder alignment.
• Explore and evaluate emerging research methods, tools, and AI-enabled workflows, helping expand the team’s methodological toolkit while maintaining rigor.

Skills

Qualitative research

Quantitative research

Interviews

Usability studies

Surveys

Synthesis

Stakeholder communication

Cross-functional collaboration

AI tools

Research methods

Education

Bachelor's degree or equivalent

Tools

AI tools

Job description

• WHOOP is hiring a User Experience Researcher II to join WHOOP Labs in Boston. In this role, you will conduct research that helps shape the future of WHOOP products and member experiences across hardware, software, machine learning, and emerging technologies
• Working closely with Product, Design, Machine Learning Research, and Hardware teams, you will uncover insights that inform product decisions and advance WHOOP’s mission to unlock human performance and healthspan
• Execute end-to-end user research projects across the product development lifecycle, from study planning and participant engagement through analysis, synthesis, and reporting
• Select and apply appropriate qualitative and quantitative research methods to answer product and business questions, including interviews, usability studies, surveys, diary studies, concept evaluations, and field research
• Partner with Product, Design, Machine Learning Research, Hardware, and other cross-functional stakeholders to align on research objectives and support evidence-based decision-making
• Synthesize research findings into clear insights and actionable recommendations that inform product development and member experience improvements
• Lead sequential research projects while maintaining high-quality execution, clear communication, and stakeholder alignment
• Explore and evaluate emerging research methods, tools, and AI-enabled workflows, helping expand the team’s methodological toolkit and improve research effectiveness while maintaining research rigor

Benefits

• Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
• Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
• Get Invested: In addition to a competitive base salary and 401k, you’re eligible to receive stock options to share in the future of WHOOP.
• WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
• Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
• Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
• It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
• Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.

We are looking for a curious, adaptable researcher who thrives in diverse problem spaces and enjoys learning new methods, tools, and approaches. You will support a wide range of initiatives, from foundational product experiences to exploratory research that informs future innovationsThis role is ideal for someone who is energized by methodological rigor, excited to experiment responsibly with new research approaches, and motivated to help strengthen the foundation of research practice across WHOOP

2+ years of experience conducting user research in product, technology, healthcare, or other customer-focused environments

Experience independently conducting mixed methods research studies, including study design, moderation, analysis, and synthesis

Passion for health, human performance, behavior change, and WHOOP’s mission to unlock human performance and healthspan

Experience using data and evidence to inform decisions, challenge assumptions, and identify opportunities for improvement

Strong communication, and organizational skills, with the ability to translate research findings into actionable insights for diverse audiences

Ability to manage multiple priorities and deliver high-quality work in a fast-paced and evolving environment

Bachelor’s degree or equivalent professional experience in User Experience Research, Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field

Demonstrated ability to build productive relationships and collaborate effectively with cross-functional stakeholders

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions