User Experience Director

Home Depot; Georgia; On-site; USD 180,000 - 240,000; Full time

Job summary

The Home Depot seeks a User Experience Director to lead a team of UX designers, researchers, and principal practitioners, shaping experiences across key business domains. The role uses user-centered design, research, strategy, and leadership to define vision, influence product direction, and deliver measurable outcomes.

Responsibilities include designing end-to-end strategies, monitoring UX KPIs, collaborating with stakeholders, and guiding senior UX leaders to elevate experience across the

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Responsibilities

• 50% Experience, Design Strategy and Planning - monitor customer experience KPIs and metrics to ensure value.
• Create and communicate end-to-end experience design strategies that are data-informed and evidence-driven.
• Collaborate with partners and stakeholders to cast a broad vision of the customer experience across channels.
• Leverage and create artifacts like end-to-end customer journey maps to identify friction online, in person, and by phone.
• 30% Influence - conduct competitive and comparative research to shape viewpoints on how customer segments want to do business with The Home Depot.
• 20% Leadership and Development - mentor and develop UX leaders, attract and retain talent, and coordinate strategic direction for staff.

Job description

Position Purpose:

The User Experience Director will lead a team of UX designers, researchers, and principal-level practitioners responsible for shaping experiences across key business domains at The Home Depot. This leader will leverage their background in user-centered design, research, strategy, and organizational leadership to define and drive experience vision, influence product direction, and deliver measurable business outcomes.

Key Responsibilities:

• 50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value
• Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven
• Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there
• Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)
• 30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot
• Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets
• 20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders

Direct Manager/Direct Reports:

• This Position typically reports to Sr. Director User Experience
• This Position typically has 4-5 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization
• Proficient in defining, communicating, and driving end-to-end customer journey improvements
• Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively.
• Proficient in shaping, aligning, and guiding the execution of strategic directions
• Proficient in managing and developing direct reports who lead others
• Experience leading user experience teams in a fast-paced agile environment

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 10

Preferred Years of Work Experience:

• No additional years of experience