User Experience Designers at Talent Grub USA inc. Remote

Talent Grub USA inc.; United States; À distance; USD 80 000 - 105 000; Plein temps

Résumé du poste

A leading design firm is seeking an experienced User Experience Designer to lead research efforts and enhance user interaction with HR services. In this role, you will conduct usability testing, analyze user data, and collaborate with cross-functional teams to optimize processes. Candidates should have over 5 years of experience in UX research and a Bachelor's degree in a relevant field. This remote position offers flexible work arrangements.

Qualifications

• 5+ years of experience in UX Research or Product Management.
• Expertise in conducting user research methods like interviews and surveys.
• Basic understanding of web development languages (HTML, CSS).

Responsabilités

• Conduct user interviews, surveys, and usability testing to understand user needs.
• Analyze user data to identify areas for improvement and inform design decisions.
• Collaborate with cross-functional teams to communicate design rationale.

Connaissances

User research methodologies

User-centered design

Journey mapping

Strong communication skills

Formation

Bachelor's Degree in a relevant field

Outils

ServiceNow

Description du poste

User Experience Designers job at Talent Grub USA inc.. Remote.

Day to Day Responsibilities:

User Experience Research
- Conduct user interviews, surveys, and usability testing to understand user needs, pain points, and behaviors
- Analyze user data to identify areas for improvement and prioritization of design updates
- Develop user personas to represent user segments and inform design decisions
- Map user journeys to visualize the steps users take when interacting with a product or service, identifying pain points and opportunities for improvement

Usability Testing
- Conduct usability tests to identify usability issues and areas for improvement
- Analyze testing data and iterate on designs based on user feedback Information Architecture
- Design sitemaps and user flows to map out the logical structure of the platform and navigation pathways
- Create information hierarchies to ensure users can easily find relevant content

Collaboration
- Work closely with multiple elements of the Associate Experience team, as well as product managers and development teams
- Communicate design rationale and user insights effectively to cross-functional teams

Required Skills:

Research and analysis methodologies
- Expertise in conducting user research methods like interviews, surveys, and A/B testing, as well as ability to analyze resulting data

UX Design principles
- Strong understanding of user-centered design methodologies, guidelines, and best practices
- Ability to effectively journey map process and digital experiences visually

Strong communication skills
- Ability to effectively communicate research findings, user insights, and design concepts to technical and non-technical audiences

Preferred Skills:
- Experience with employee portal design and strategy
- Familiarity with ServiceNow platform preferred
- Ability to work on multiple projects simultaneously

Education Requirements:
Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or related field (or equivalent work experience)
Prefer minimum of 5 years of experience in UX Research or Product Management

Software Skills Required:
Basic understanding of web development languages (HTML, CSS, etc) to communicate with developers
This contract role will bring a user experience design perspective and advisement as we work to continuously improve our existing HR resources/services/processes. Scope covers, but is not limited to, myHR website and mobile apps, virtual agent, associate experience of HR services/processes, etc.