User Experience Designer, Senior Associate

J.P. Morgan; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading financial services company is seeking a Senior Associate User Experience Designer to join their Digital Experience Design team. The role involves engaging in impactful design activities from research to final design delivery, alongside cross-functional collaboration with product managers and engineers. Ideal candidates will possess strong interaction design skills and a solid foundation in user-centered design, with opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum of three years of relevant work experience.
• Demonstrated experience with user-centered design approaches.
• Experience collaborating within design, product, and engineering teams.

Responsibilities

• Design product and service experiences across Securities Services businesses.
• Capture and analyze workflows and understand user needs.
• Collaborate with design, product, and engineering peers.

Skills

User-centered design

Interaction design

Information architecture

Communication skills

Facilitation

Education

Bachelor’s degree in relevant design discipline

Tools

Figma

Job description

User Experience Designer, Senior Associate

As a User Experience (UX) Designer within Digital Experience Design, Securities Services, you will engage in a range of impactful and influential design activities, from up-front research, facilitation, and strategy, through to ideation, prototyping, and final design delivery.

You will be part of a multi-disciplinary team, including customer experience researchers, product and service designers, participating in cross-functional collaboration with product managers and engineers to deliver the next generation of products and services.

Your strengths in identifying problems and opportunities, along with your conceptual and design delivery experience, will provide a firm foundation for success in this role.

A desire to continually broaden and improve your skills will ensure you can grow and expand your role, especially within broader customer experience and service design disciplines.

Job Responsibilities

• Design product and service experiences across Securities Services businesses that deliver impact for our clients and employees
• Capture and analyze current state workflows and participate in user research to understand user needs, pain points and behaviors
• Align business objectives and user insights to deliver viable and valuable design solutions
• Ideate and explore conceptual designs through an iterative process of user engagement
• Collaborate directly with design, product and engineering peers, advocating for the users’ perspective
• Present work and articulate design decisions to stakeholders and decision makers
• Partner with UI Solutions team to promote scale and reuse through the application of design systems

Required Qualifications, Capabilities and Skills

• Bachelor’s degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design, Service Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Minimum of three years of relevant work experience
• Experience with facilitating ideas and innovation, running workshops and utilizing low fidelity concepts for rapid feedback
• Plan and structure your own work, executing within expected time frames
• Demonstrated experience with user-centered design approaches and delivery
• Prior work involves collaboration within design, product and engineering teams
• Interaction design skills paired with proficiency in information architecture
• Strong communication and presentation skills, including comfort articulating rationale behind design decisions
• Familiarity and experience using industry standard production tools such as Figma

Preferred Qualifications, Capabilities and Skills

• Foundational understanding of financial services and how design provides value
• Knowledge and exposure to designing solutions for financial services and complex data driven products
• Comfortable facilitating and leading workshops with broad product stakeholders
• Has shipped digital products or a launch-ready prototype
• Experience with service design approaches and artifacts such as blueprints and journey maps
• Interest in growing service design skills and capabilities
• Experience working with design systems to accelerate design and technical delivery
• Developing understanding of accessibility guidelines and inclusive design practices

About the company

J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.

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