User Experience Designer

SupportFinity™; California (MO); Hybrid; USD 104,000 - 130,000; Full time

Benefits offered by this job

Growth opportunities

Coaching and mentorship

Flexible hybrid work environment

Job summary

SupportFinity™ is seeking a UX Designer to drive the design of intuitive AI-driven experiences in the leasing domain. You will collaborate closely with product, engineering, and QA teams to optimize communication channels for property managers.

The ideal candidate should have over 2 years of experience in user experience design, a passion for product design, and a strong portfolio. This role offers a collaborative environment with opportunities for growth and a comprehensive compensation package.

Qualifications

• Strong technical aptitude combined with a love for user experience.
• Experience with various UX deliverables including customer journeys.
• Excellent collaboration and communication skills.

Responsibilities

• Lead the design of AI experiences in the leasing domain.
• Collaborate with Product Management on roadmap and strategy.
• Conduct user research and usability testing.

Skills

User experience design

Agile methodologies

Lean UX

Communication skills

Problem-solving

Education

Portfolio of software design

2+ years of user experience design

Tools

Wireframes

Mockups

Prototypes

Job description

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

We love where we work, and you can, too.

Conversations are at the heart of how our customers run their businesses. Property managers spend much of their time communicating with prospects— answering questions, scheduling showings, and building trust. The UX Designer for our Agentic AI Leasing product will design intuitive, business-focused, cross‑channel (voice, text, web) experiences that optimize our customers’ sales funnel, creating space for property managers to focus on the connections that matter most.

The ideal candidate will thrive in a highly collaborative environment, eager to apply Agile and Lean UX techniques while working on a small scrum team alongside Software Engineers, QA Engineers, and Product Managers to build innovative AI‑driven solutions.

Your impact

• Lead the design of agentic AI experiences in the leasing domain, ensuring conversational flows feel intuitive and aligned with business and customer needs
• Collaborate with your Product Management partner on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
• Meet complex design challenges by participating alongside engineering, QA, and product in LeanUX‑inspired activities such as design studios and story mapping
• Ongoing, close collaboration with team members during each sprint, including impromptu discussions, brainstorming, pairing, and conversation thread reviews
• Support the team as needed with wireframes, flow diagrams, and mock‑ups to efficiently communicate and validate design ideas
• Facilitate user research to validate ideas and prototypes, and conduct ongoing usability testing of the working software
• Evangelize a cohesive user experience via the consistent use of UI patterns from our design system and participation in weekly Design Crits with the Leasing UX team

Qualifications

• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and user experience
• Experience with a variety of UX deliverables (customer journeys, wireframes, user flows, mockups, prototypes, etc.), paired with a keen sense of when to choose the right tool(s) to communicate the design
• A portfolio of software design that demonstrates your design process, skills and creativity
• Experience conducting user research, distilling data to insights, and using insights to inform the product experience
• Excellent communication, collaboration, and problem‑solving skills
• Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative, agile environment is a huge plus
• Previous experience with agentic AI is highly desired

Must have

• Minimum of 2 years of experience in user experience design

Location

Find out more about our locations by visiting our site.

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is: $104,000- $130,000 base pay. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

• Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
• Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best‑in‑class leaders, and giving you the time and tools to develop your skills.
• Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
• Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.