Sr. User Experience Designer

AppFolio; United States; On-site; USD 125,600 - 157,000; Full time

Benefits offered by this job

Benefits

Total Rewards package

Job summary

AppFolio is seeking a Senior User Experience Designer to own the design of accounting integration surfaces, enabling bank feeds, sync error handling, and financial data workflows for property managers and accountants. This high-impact role sits at the intersection of technical systems and real-world financial operations.

You will set the experience vision with product management and engineering, design for both success and failure states, and contribute to our design system while mentoring

Qualifications

• 5+ years of experience designing complex, state-based workflows where failure states are a core part of the job.
• A portfolio demonstrating design process, judgment, and impact in complex technical domains, including edge cases and failure states.
• Experience designing credential or authentication flows, error states, or data synchronization surfaces in contexts where you do not control the full stack.
• Experience designing data-dense interfaces where information hierarchy is the primary design challenge.
• Experience measuring the impact of design work and using product analytics to inform ongoing improvements.

Responsibilities

• Own end-to-end design of AppFolio's accounting integration surfaces, including bank feeds, credential and authentication flows, sync error states, and partial-failure recovery across banking, payroll, 1099, and external partner integrations.
• Set the experience vision for the integration surface and drive it forward alongside product management and engineering.
• Design for the happy path and failure states with equal rigor, translating complex technical states into clear, actionable experiences for property managers and accountants.
• Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies early.
• Facilitate user research to validate design decisions; in open cycles, lead discovery work to identify integration opportunities not yet pursued.
• Contribute to and evolve AppFolio's design system, mentor junior designers, and push integration surfaces from functional to polished.
• Help establish how design works within a new team and set patterns that will extend across AppFolio's integration portfolio.

Skills

Systems thinking

Data-dense design

UX writing

Cross-functional collaboration

Design impact measurement

Job description

Description

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

The Senior User Experience Designer will own the design of AppFolio's accounting integration surfaces -- the systems that make bank feeds, sync errors, and financial data workflows usable for the property managers and accountants who depend on them daily. This is a high-impact design role at the intersection of complex technical systems and real financial operations, where the reliability of the experience directly supports AppFolio's AI-driven accounting vision.

Your Impact

• Own end-to-end design of AppFolio's accounting integration surfaces, including bank feeds, credential and authentication flows, sync error states, and partial-failure recovery across banking, payroll, 1099, and external partner integrations
• Set the experience vision for the integration surface and drive it forward alongside product management and engineering
• Design for the happy path and failure states with equal rigor, translating complex technical states into clear, actionable experiences for property managers and accountants
• Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies early
• Facilitate user research to validate design decisions; in open cycles, lead discovery work to identify integration opportunities not yet pursued
• Contribute to and evolve AppFolio's design system, mentor junior designers, and push integration surfaces from functional to polished
• Help establish how design works within a new team and set patterns that will extend across AppFolio's integration portfolio

Qualifications

• Have strong systems thinking and experience designing for complex technical states, including sync errors, credential failures, and partial outages
• Are comfortable working on data-dense surfaces such as tables, status indicators, and exception lists, where the design challenge is information hierarchy and signal clarity
• Have a strong UX writing sensibility, particularly for error and failure states where language is as critical as the interface design
• Are an effective communicator and collaborator with experience driving design decisions across engineering, product management, and external partners
• Have experience measuring the impact of design work and using product analytics to inform ongoing improvements

Must Have

• Minimum of 5 years of experience designing complex, state-based workflows where failure states are a core part of the job; fintech is preferred, with adjacent domains including payroll, tax, insurance, healthcare revenue cycle, developer tools, identity and authentication, or data platforms also considered
• A portfolio demonstrating design process, judgment, and impact in complex technical domains, including edge cases and failure states
• Experience designing credential or authentication flows, error states, or data synchronization surfaces in contexts where you do not control the full stack
• Experience designing data-dense interfaces where information hierarchy is the primary design challenge

Location

Find out more about our locations by visiting our site.

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is: $125,600 - $157,000. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow

We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn

We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact

We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect

We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.