User Experience Design, Vice President

JP Morgan Chase Bank; New York (NY); On-site; USD 180,000 - 320,000; Full time

Job summary

JP Morgan Chase is seeking an Experience Design Vice President in Rewards to shape the user experience across products and services. You will lead strategically important design initiatives, guided by user research and business goals, and mentor junior designers to build inclusive, accessible experiences.

In this role, you will collaborate with cross-functional teams to translate insights into transformational design solutions, establish north-star design principles, and drive customer-centered

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Ability to create visual representations of user journeys (storyboards, wireframes, prototypes).
• Inclusive design and accessibility guidelines with diverse perspectives.
• Ability to develop transformational innovation strategies and north star representations to drive customer-centric decisions.
• Advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack and their impact on user experience.
• Design leadership and mentoring capabilities.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.

Skills

UX design

Wireframes & prototypes

Inclusive design & accessibility

Transformational innovation

Technical literacy

Design leadership

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Rewards, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Strong leadership skills with a track record of driving clarity in ambiguous problem spaces, setting design principles, and delivering customer-centered solutions with cross-functional teams.
• Curiosity-driven exploration of AI in design-actively experimenting with generative and assistive AI to accelerate ideation, and system exploration while maintaining brand integrity.
• Ability to translate concepts and learnings into scalable practice-documents guidelines and repeatable workflows so teams can adopt design methods consistently within the design system.