User Experience Design Specialist

Insight Global; Apex (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Insight Global is seeking a UI/UX Specialist to support the connecting product experience group. You will design end-to-end experiences across mobile apps, websites, embedded displays, and physical products, and lead research activities to transform insights into backlog priorities.

You will create interactive prototypes in Figma, test with real users, and collaborate with Product, Engineering, Firmware, and Hardware teams to align digital with physical experiences.

Qualifications

• Experience designing across mobile, web, embedded, and physical product ecosystems.
• Translate research into actionable requirements.
• Strong communication with cross-functional teams and stakeholders.

Responsibilities

• Design end-to-end experiences across mobile apps, websites, embedded displays, and services.
• Create personas, journey maps, IA, wireframes, prototypes, and specifications.
• Establish and operate the Apex Experience Studio.
• Plan interviews, contextual research, usability studies, and surveys.
• Translate research findings into design recommendations and backlog items.
• Collaborate with Product, Engineering, Hardware, QA, and Service teams.

Skills

Figma

Mobile design

Web design

User research

Cross-functional collab

UX strategy

Tools

Figma Prototyping

Job description

Insight Global is seeking a UI/UX Specialist specifically supporting their connecting product experience group. This individual will design intuitive, end-to-end experiences that connect mobile applications, web platforms, embedded interfaces, physical products, installation workflows, and service interactions. The specialist will lead design and research activities, create interactive prototypes in Figma, test solutions with real users, and translate findings into actionable product requirements and backlog priorities. This is an opportunity to help build an experience studio, influence connected-product strategy, and improve how customers, dealers, installers, and service professionals interact with a complex ecosystem of digital and physical products

Day-to-Day:

• Design end-to-end experiences across mobile apps, websites, embedded displays, physical controls, setup flows, notifications, and service interactions
• Create personas, journey maps, information architecture, task flows, wireframes, high-fidelity designs, prototypes, and implementation-ready specifications
• Help establish and operate the Apex Experience Studio
• Plan and facilitate interviews, contextual research, concept testing, usability studies, surveys, and field observations
• Turn research findings into design recommendations, acceptance criteria, and prioritized backlog actions
• Design role-based experiences for homeowners, administrators, guests, dealers, installers, and service professionals
• Account for onboarding, connectivity loss, errors, alerts, maintenance, accessibility, device replacement, and ownership-transfer scenarios
• Partner with Industrial Design and hardware teams to align digital experiences with physical products and controls
• Collaborate with Product, Engineering, Architecture, Firmware, Hardware, QA, Service, and Commercial teams
• Contribute components, patterns, accessibility guidance, research practices, and documentation to the design system
• Conduct implementation reviews and design-quality checks
• Use Figma and approved AI-assisted tools to accelerate design exploration and product learning
• Present design rationale, prototypes, research readouts, and recommendations to technical and non-technical stakeholders
• Support selected customer visits, dealer events, field studies, trade shows, and product demonstrations

Desired Skills and Experience:

• Strong Figma skills, from low- to high-fidelity prototyping
• Experience with both Mobile and Web design – with mobile looking for experience with both IOS and Android
• Hands-on user research and usability testing
• Ecosystem thinking across users, devices and roles
• Clear communication with product, engineering and QA - Ability to collaborate with globally distributed teams, including US and India partners, while maintaining an in-person presence in Apex

Nice to Have Skills & Experience:

• Nice-to-have: connected device or HMI experience.
• Nice-to-have: AI-assisted design tools.
• Connected-product, smart-home, IoT, embedded-interface, or software-enabled hardware experience
• Experience with physical-device controls, consumer durables, or electromechanical products
• Experience partnering with Industrial Design, hardware engineering, human factors, or service-design teams
• Experience designing account access, permissions, multi-property, device installation, commissioning, or lifecycle experiences