User Experience Architect III

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 72,000 - 118,000; Full time

Job summary

Johns Hopkins Medicine in Baltimore is seeking a User Experience Architect III to lead the design of patient, visitor, and staff experiences across The Johns Hopkins Hospital. You will shape end-to-end experiences spanning spaces, service delivery, workflows, and touchpoints, applying human-centered design and change management principles to deliver equitable, sustainable improvements.

The role emphasizes collaboration with operations, IT, and clinical teams to elevate patient care and

Qualifications

• Bachelor's degree required in an equivalent field.
• Six or more years designing UI/graphics for web-based applications.
• Healthcare or academic medicine industry experience preferred.

Responsibilities

• Shape and transform patient, visitor, and staff experiences across the hospital.
• Lead end-to-end design of spaces, service delivery, workflows and touchpoints.
• Apply human-centered design, service design, and change management principles.

Skills

UX design

UI design

Healthcare UX

Education

Bachelor's degree

Job description

POSITION SUMMARY:

The User Experience Architect III serves as a strategic leader in shaping and transforming the experiences of patients, visitors, and staff across The Johns Hopkins Hospital. Reporting to the Executive Director of Operations, this role drives the design and continuous evolution of end-to-end experiences spanning physical spaces, service delivery, workflows, and organizational touchpoints. By integrating human-centered design, service design, operational strategy, process improvement, and change management principles, the User Experience Architect III develops innovative, equitable, and sustainable solutions that elevate experience, improve operational performance, and advance the hospital's mission of excellence in patient care.

EDUCATION:

• Bachelor’s degree in an equivalent field required

WORK EXPERIENCE:

• Minimum six years’ experience in designing user interface and graphics for web-based applications, including corporate websites, Intranets, online catalogs, extranets, and information-based sites for both consumer and business-to-business customers.
• Experience working in the healthcare or academic medicine industry preferred.

Salary Range:

Minimum 34.41/hour - Maximum 56.82/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.