User Experience and Assessment Coordinator

Code4lib; San Antonio, Northern (TX, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Code4lib in San Antonio is seeking a User Experience and Assessment Coordinator to promote user-centered thinking and serve as a data evangelist for a dynamic assessment program. You will translate data into actionable insights for decision-makers across the UT San Antonio Libraries and Museums.

The role emphasizes collecting, analyzing, and visualizing data from surveys, systems, and user research, while maintaining governance and delivering dashboards and reports for annual metrics.

Qualifications

• The position requires an ML ALA-accredited Master’s degree or equivalent in Library Science or Library and Information Science.
• At least one year of experience with data to assess programs, services, or products and to analyze user behavior.
• This role may require maintaining security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Responsibilities

• Conducts user experience testing and heuristic evaluations and analyzes user data to identify improvements.
• Collects, analyzes, and visualizes library and user data from systems, surveys, and interviews.
• Develops and maintains systems to collect, store, analyze, and communicate organizational data for internal decision-making and external reporting.
• Oversees and maintains the data governance framework.
• Generates analyses and translates insights into reports, dashboards, and visuals.
• Provides consultation, training, and documentation to library staff on data practices.
• Manages data collection for annual reporting for the Libraries and Museums.
• Performs other duties as assigned.

Skills

User-centered thinking

Data visualization

Data analysis

Project leadership

Presentation skills

Communication

Education

Master's in Library Science or Library and Information Science

Tools

Tableau

Power BI

R

Python

Google Analytics 4

BigQuery

Microsoft Clarity

Qualtrics

Job description

User Experience and Assessment Coordinator

Salary: Starting $60,918 annualized with flexibility, commensurate with education, experience, and qualifications.

Created: August 14, 2026

Description

The User Experience and Assessment Coordinator will promote user-centered thinking within the organization, ensuring that the user's perspectives are central to all decision-making processes. In this role, you will be a data evangelist -- cultivating a dynamic assessment program, communicating data in ways that are impactful and inspired.

Core Responsibilities

• Conducts user experience testing and heuristic evaluations of systems, spaces, and experiences; analyzes user data and recommends areas for improvement.
• Collects, analyzes, and visualizes library and user data from various sources, including library systems, vendor statistics, observations, surveys, interviews, and focus groups.
• Develops, implements, and maintains systems to collect, store, analyze, and communicate organizational data for internal decision-making and external reporting.
• Oversees and maintains the data governance framework.
• Generates analysis and translates insights into reports, visualizations, and dashboards.
• Provides consultation, training, and documentation to support library staff as they gather, process, analyze, manage, and report data related to library resources and services.
• Manages data collection for annual reporting for the Libraries and Museums.
• Performs other duties as assigned.

Required Qualifications

• ALA-accredited Master's degree in Library Science or Library and Information Science.
• One (1) year of experience working with data to assess programs, services, or products; data collection, manipulation, and analysis; and assessing user needs and behavior or related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Preferred Qualifications

• Competency with data visualization tools like Tableau, Power Bl, or R. Ability to present complex information in engaging and easily comprehensible formats, e.g. data visualization, appropriate use of charts, etc
• Experience with statistical analysis and interpretation
• Skills in and experience with quantitative and qualitative research methodologies, such as surveys, interviews, or focus groups
• Experience conducting user experience research and testing
• Experience in academic libraries and knowledge of assessment tools in academic libraries
• Displays curiosity and enthusiasm around data analysis and interpretation
• Strong analytical and organizational skills
• Excellent interpersonal, oral and written communication skills, including presentation skills
• Experience leading project teams; ability to work independently and as a member of a team

Knowledge, Skills, and Abilities

• Web analytics tools such as Google Analytics 4, Big Query, or Microsoft Clarity
• Online survey tools such as Qualtrics
• R
• Python
• User experience methods and tools