User Engagement Systems Engineer

Northstrat; Colorado Springs (CO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Individual Benefits Account (IBA)

Profit Sharing Plan (PSP)

Flexible working hours

Lifelong learning opportunities

Job summary

Northstrat is seeking a User Engagement Engineer in Colorado Springs, providing critical support within a space domain awareness software development program. Candidates should have more than 5 years of experience in systems engineering, specifically for space systems, and possess a TS/SCI clearance. Key responsibilities include documenting incidents, tracking status, managing user expectations, and providing training. The role promotes flexible hours and offers an Individual Benefits Account to support employees in their wellness and professional growth.

Qualifications

• Must have TS/SCI with CI poly and be willing to be read into special access programs (SAPs).
• More than 5 years of experience in System Engineering for space systems.
• Experienced in space domain awareness (SDA) and space control.

Responsibilities

• Document incidents for operations.
• Track the status of incidents and provide updates to users.
• Manage user expectations on system capabilities.

Skills

Systems engineering

Space operations

Excellent communication

Liaison between organizations

Job description

Northstrat is seeking an experienced User Engagement Engineer, with systems engineering background, to join an established space domain awareness software development program spanning multiple locations.

As part of the user engagement team, you will wear many hats to support operators and system integration efforts. Responsibilities include:

• Documenting incidents for operations
• Tracking status of current incidents and providing status to users
• Informing users of development planning, status and deliverables
• Managing user expectations on system capabilities and delivery timelines
• Elucidating system functionality
• Developing system tradecraft and user guides to support real-world operations
• Supporting operation’s transition from a legacy system to running on a modern architecture
• Providing informal “over-the-shoulder” training to users
• Connecting users to the customer for requests requiring approvals
• Connecting the customer to site personnel to support software delivery and system integration
• Facilitating on-site discussions/meetings with system users and stakeholders
• Must have TS/SCI with CI poly and be willing to be read into special access programs (SAPs) – no exceptions
• Required more than 5 years of System Engineering for space systems or related experience
• Experienced in space operations, space domain awareness (SDA)/space control, and indications and warnings

Preferred Qualifications

• Experienced liaison between multiple organizations
• Experienced briefing and interfacing with government leadership
• Experienced facilitator of working group
• Excellent communicator, especially with remote teams
• Self-starter and self-advocator as the program does not have a large presence at this site.

Northstrat values true work life balance. We offer power of choice benefits designed to best meet the needs of you and your lifestyle. Our benefits programs are designed to support and encourage wellness, healthy living, retirement investment, and lifetime learning.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. We also offer competitive compensation, benefits, and professional development opportunities. Please refer to our Benefits section for additional details.

Flex Time

Northstrat does not mandate specific working hours. Although project requirements may dictate schedules, a Northstrat employee is only required to work an average of 8 hours per weekday over the course of a month.

Individual Benefits Account (IBA)

To attract and retain the highest quality staff, Northstrat provides a unique and versatile benefits package, the Individual Benefit Account (IBA), which places the power of choice in the hands of our greatest asset – the employee.

The purpose of the IBA is to provide attractive benefits to all full-time employees of Northstrat on a flexible basis that enables each covered employee to select a package that best suits his or her needs. Whether those needs are paid time off, medical expenses, prescription drug expenses, cash disbursement, or a combination of any of these, the IBA provides flexibility to help you meet your specific goals.

IBA Benefits accrue each month in the amount equivalent to 50% of the employee’s monthly compensation rate. That is, the effective dollar amount of this accrual is in addition to an employee’s salary.

Profit Sharing Plan (PSP)

The PSP is a qualified retirement plan that Northstrat funds quarterly on the employee’s behalf through the IBA in the amount equivalent to 25% (up to the IRS contribution limit) of the employee’s compensation. That is, of the 50% accrual in the IBA, half of the amount accrued is applied to the PSP.

Lifelong Learning

Our culture promotes and nurtures a growth environment. We hire and scale rapidly to meet the needs of our partner customers. Through periodic company‑sponsored training events, and the ability to use IBA funds for reimbursement of work‑related education expenses, you will have the opportunity to continually grow your skills and abilities.

Northstrat is an Equal Opportunity Employer

We are committed to fostering an inclusive, diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status or other legally protected status.