User Device Engineer

Blank Rome LLP; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Blank Rome LLP is seeking a User Device Engineer to support user devices across the firm, including laptops, desktops, and mobile devices. This role sits at the intersection of endpoint engineering, security, and end-user experience.

The ideal candidate should be comfortable in a fully remote position, reporting to the Desktop and Mobile Device Engineering Manager, and reside in one of the ten states with an office.

Qualifications

• 5+ years’ experience in Information Technology with specific experience in managing Windows and iOS/iPadOS-based user devices.
• Associates degree or equivalent technical education.
• Experience with Microsoft Systems Center Configuration Manager (SCCM).
• Experience with Microsoft Cloud Device Management Platforms including Intune/Endpoint Manager.
• Experience with Management of a virtual desktop environment (e.g., VMware Horizon).
• Experience with Microsoft PowerShell.
• Experience with Microsoft Windows Autopilot and Autopatch.
• Experience with Zscaler ZIA, ZPA and ZDX technologies.

Responsibilities

• Administer and operate tools in a hybrid M365 environment for endpoint deployment and security patches.
• Ensure compliance with firm security standards across endpoints and OSes.
• Troubleshoot escalated incidents affecting endpoint technologies with the User Support team.
• Coordinate testing and roll-out of upgrades to subsets of users.
• Maintain VDI images with latest OS and security updates.

Skills

Windows/iOS mgmt

Microsoft Intune

PowerShell

VMware Horizon

Security/compliance

Strong communication

Education

Associate degree or equivalent

Tools

Lenovo LDM

Azure AD

Microsoft Defender

VDI (Horizon)

Job description

Blank Rome is an Am Law 100 firm with 16 offices and 800 attorneys who provide comprehensive legal and advocacy services to clients operating in the United States and around the world. Our professionals have built a reputation for their leading knowledge and experience across a spectrum of industries and are recognized for their commitment to pro bono work in their communities. Since our inception in 1946, Blank Rome’s culture has been dedicated to providing top-level service to all of our clients and has been rooted in the strength of our diversity and inclusion initiatives. Our commitment to our core values and dedication to providing a supportive and inclusive work environment, allows the firm to attract and retain the brightest in the industry.

Job Overview

The User Device Engineer provides engineering and administrative support for all user devices such as laptops, desktopsand mobile devices. This position works closely with the User Support team to address escalated issues negatively impacting the user experience. The User Device Engineersits at the intersection of endpoint engineering, security, and end-user experience.

For a high-performing, fully remote position, the ideal candidate should be equally comfortable managing modern cloud-native endpoint technologies as well as the more traditional Microsoft enterprise endpoint management platforms.

Potential candidates must reside within one of the 10 states in which we have a physical office. In this role, you will report to the Desktop and Mobile Device Engineering Manager.

Essential Functions

Endpoint Deployment, Lifecycle Maintenance and related Escalation Support Services:

• Administer and operate tools common to a hybrid M365 environment in support of the deployment, test and distribution of endpoint technologies and related applications, upgrades, security configurations and patches utilizing: Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Microsoft Entra ID (Azure AD) / Local ADDS, Microsoft Defender, and M365 Apps for Enterprise.
• Ensure compliance with Firm security standards across endpoint technologies to include the timely installation of patches across all associated OS platforms and related applications.
• Work with the User Support team to troubleshoot and resolve escalated support incidents impacting endpoint technologies.
• Research application versions and releases as needed to advise on necessary or desired upgrades.Coordinate testing to a subset of users prior to deployment to the masses.
• Maintain VDI based images to include the most recent OS and application updates and security patches.
• Leverage Lenovo’s LDM portal in the management and deployment of Windows endpoint firmware and drivers.
• Perform project work as assigned and effectively balance project work assignments with escalation support incidents.
• Work additional hours as needed to fulfill job requirements.

The above essential functions represent the general nature and level of responsibilities for this position and is not intended to be an all-inclusive list. The firm may modify and amend any job description at any time in its sole discretion.

Skills/Qualifications

• 5+ years’ experience in Information Technology with specific experience in managing Windows and iOS/iPadOS-based user devices.
• Associates degree or equivalent technical education.
• Experience with Microsoft Systems Center Configuration Manager (SCCM).
• Experience with Microsoft Cloud Device Management Platforms including Intune/Endpoint Manager.
• Experience with Management of a virtual desktop environment (ex: VMWare Horizon).
• Experience with Microsoft Powershell.
• Experience with Microsoft Windows Autopilot and Autopatch.
• Experience with Zscaler ZIA, ZPA and ZDX technologies.
• Experience with all current versions of Microsoft Windows and Windows Server.
• Experience with Apple mobile devices including iOS and iPadOS in an enterprise environment.
• Experience with WDAC, AppLocker or equivalent third‑party application control platforms.
• Sophisticated troubleshooting skills.
• Ability to maintain a high degree of initiative, independently identifying and driving work to completion with minimal supervision.
• Good oral and written communication skills.
• Ability to present ideas through verbal and written communications and develop visual media.
• Ability to analyze problems and identify solutions.
• Strong interpersonal skills.
• Ability to prepare clear, concise documentation and procedures.
• Ability to use wrists and hands repetitively while operating office equipment.
• Ability to lift and move equipment with physical dexterity to install new computer components.

Compensation

The salary range for this role is $80,000 - $120,000. Actual salaries will depend on a candidate's geographic location, relevant experience, and skillset. The salary range listed is just one component of Blank Rome’s total compensation package for employees. Other monetary rewards include annual discretionary bonuses based on performance and profit‑sharing contributions based on eligibility and firm profitability.

In addition, Blank Rome provides a comprehensive suite of benefits to promote health and financial security, including medical, dental, and vision insurance as well as life, accident, and disability insurance plans. The firm also provides the opportunity to participate in 401(k) retirement benefits, commuter benefits, and well‑being programs.

EEO Statement

Blank Rome is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, ethnicity, religion, sexual orientation, gender, gender identity or expression, national origin, citizenship status, age, disability, genetic information, marital or family status, or any other status protected by law.

Our core values of respect for the individual, the community, and the law are clearly demonstrated in our ability to recruit and develop a diverse group of exceptionally talented attorneys and professional staff who enable us to best serve our clients and our communities.