User Account Technician #5-7-348

State of Missouri; Jefferson City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

The State of Missouri is seeking a User Account Technician in Jefferson City to manage user accounts, access rights, and mail services. You will work within OA-ITSD to administer AD/Exchange and support security controls across data resources.

The role emphasizes Windows expertise, PowerShell capability, and strong communication to collaborate with diverse teams. A background check is required and on-site work at the Jefferson City location is expected.

Qualifications

• Experience working with Windows desktop operating systems.
• Knowledge of Active Directory and Exchange management consoles.
• Familiarity with PowerShell and learning new operations.
• Strong communication skills and ability to work with a wide range of personnel.
• Successful background check results are required.

Responsibilities

• Process requests to modify and remove access to applications and resources using group memberships.
• Process requests to create, modify and delete e-mail accounts, resources, contacts and distribution groups via Exchange.
• Create and maintain documentation for assigned areas.
• Assist other teams with troubleshooting user issues.
• Train and mentor team members.

Skills

Windows OS

Troubleshooting

Interpersonal skills

Mentoring/Training

Security awareness

Tools

Active Directory

Exchange Management Console

PowerShell

Job description

Job Location

The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why You’ll Love This Position

The User Account Technician role is responsible for creation, maintenance, deactivation of user objects and user attributes. They grant users access to data repositories and or to systems based on their unique ID. Monitor access rights and privileges to ensure the security of resources and data.

• Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
• The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting State Data Center.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

• Process requests to modify and remove access to applications and resources in the States network using group memberships.
• Process requests to create, modify and delete e-mail accounts, resources, contacts and distribution groups through the Exchange management console.
• Create and maintain documentation for assigned areas.
• Assist other teams with troubleshooting user issues.
• Knowledge and experience with Windows desktop operating systems.
• Knowledge and experience with Active Directory and Exchange management consoles.
• Working knowledge of PowerShell and the ability learn new operations.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel.
• Ability to learn and grow Active Directory and Exchange environments troubleshooting skills.
• Ability to train and mentor team members.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The classification for this position is classified as Systems Administration Technician; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions please contact: [e-mail]